Trusted by Fortune 500 companies and global brands
Two-way sync between Freshservice and Jira Data Center
Sync any ticket, work item, attribute, and relationship bidirectionally and in real time, tailored to your workflows.
Freshservice
Supported work item types
Supported field types
Jira Data Center
Supported issue types
Supported field types
Supported Jira versions
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito manages data workflows between Freshservice and Jira Data Center at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability built for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Freshservice tickets to Jira Data Center, instantly
When a Freshservice incident needs engineering, escalate it into Jira Data Center as a work item without rekeying. Updates on the work item, epic, or sprint sync back to the original ticket in real time, so Support always sees where the fix stands.
Schedule your free demoNo more manual ticket handoffs
Route qualified Freshservice tickets and service requests into Jira Data Center automatically. Engineers get the full context as a work item, and nothing gets retyped or lost between the two tools.
Status and progress flow both ways
As a Jira Data Center work item moves through a sprint, its status syncs back to the linked Freshservice ticket, keeping agents and customers informed.
Built for Support and Dev
Support keeps owning the customer conversation in Freshservice while engineers stay in Jira Data Center. Each team works in its own tool, and Unito keeps the shared tickets and work items aligned in real time.
See how you can sync Freshservice and Jira Data Center with Unito
Book a demo and watch Freshservice tickets escalate into Jira Data Center work items, with updates syncing back live across both teams.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Jira Data Center
Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.
Learn more about Unito's Jira Data Center integrations ↗Frequently asked questions about Freshservice and Jira Data Center
Yes. With rule-based criteria, Unito can automatically create a Jira Data Center work item whenever a matching Freshservice ticket appears, then keep both in two-way sync so changes on either side stay aligned.
Yes. Unito syncs comments two-way between the two tools and gives you control over private and public visibility, so internal notes stay internal while shared updates reach the right people.
Yes. Unito maps native and custom fields between the two tools, including custom fields exposed through each tool’s API, and lets you set the flow direction for each field.
No. Unito is fully no-code, so a Support or Product owner can build and adjust the sync without scripting or dev help. Rules, field mapping, and visibility are all managed in the interface.