Trusted by Fortune 500 companies and global brands
Two-way sync between Freshservice and GitHub
Sync any ticket, issue, attribute, and relationship bidirectionally and in real time, fit to your workflows.
Freshservice
Supported work item types
Supported field types
GitHub
Supported work item types
Supported field types
Supported GitHub versions
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and GitHub at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn Freshservice tickets into GitHub issues automatically
When a Freshservice incident needs engineering work, escalate it into GitHub as an issue with no copy-paste. As developers update issues, statuses and comments flow back to the original ticket, so Support always sees the latest.
Schedule your free demoEscalate without leaving Freshservice
Set rules so qualifying tickets and incidents create GitHub issues automatically. Agents keep working in Freshservice while engineers work in GitHub, with both sides staying in sync.
Keep Support and engineering aligned
Updates to a GitHub issue sync back to its Freshservice ticket in real time, so agents can answer requesters without pinging engineers.
Close the loop on fixes
When engineers close an issue in GitHub, status changes and comments flow back to Freshservice so agents can confirm the fix and update the requester.
See how to sync Freshservice and GitHub with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About GitHub
GitHub is the world's largest developer platform, hosting code repositories for individual developers and enterprise engineering teams. Beyond version control, GitHub Issues and Projects help teams plan, track, and ship software in one place.
Learn more about Unito's GitHub integrations ↗Popular Tool Pairings
Frequently asked questions about Freshservice and GitHub
Yes. Set rule-based criteria so qualifying Freshservice tickets and incidents automatically create matching GitHub issues. The link is two-way, so updates made on either side keep both items in sync in real time.
Yes. Unito syncs comments between Freshservice and GitHub, and you control whether private or public notes are included. This keeps Support and engineering on the same page without exposing internal details.
Yes. Unito connects through each tool’s API and lets you map native and custom fields between Freshservice and GitHub, defining the flow direction for each so the right data lands in the right place.
No coding is required. Unito is fully no-code, so Support or operations teams can build and own the Freshservice-GitHub sync, adjust rules and field mappings, and maintain it without relying on engineering.