4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Teamwork
Pick the setup closest to yours. Each one turns a Freshservice ticket or service request into a Teamwork task.
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Service requests
Items sync both ways between Freshservice and Teamwork
Tasks
Send service requests to business teams
When a service request is found in Freshservice, create a matching task in Teamwork and keep them in sync.
Status and title stay in sync, so agents see on each Freshservice service request when the business team completes its Teamwork task and update the requester.
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Tickets
Items sync both ways between Freshservice and Teamwork
Tasks
Hand incident follow-up work to business teams
When a ticket is found in Freshservice, create a matching task in Teamwork and keep them in sync.
Status and description stay in sync, so business teams work each follow-up from the incident details in Teamwork and agents see on the ticket when it's done.
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Service requests
Items sync both ways between Freshservice and Teamwork
Tasks
Coordinate IT changes with business teams
When a service request is found in Freshservice, create a matching task in Teamwork and keep them in sync.
Description and status stay in sync, so business teams planning in Teamwork read what each IT change involves and whether IT has finished it.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Teamwork
Choose which tool creates new items and which way each field syncs, so Freshservice service requests can create Teamwork tasks while status and title update both ways. Set rules on field values to decide which service requests and tasks sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Teamwork
Supported object types
- Tasks
Supported fields
Two-way
- Task name
- Description
- Status
- Due date
One-way (read only)
- Link to task
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and Teamwork at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Teamwork with Unito
Your rules decide exactly what syncs between Freshservice and Teamwork: which tickets, which fields, which direction. Book a demo and stay in control.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Teamwork
Yes. Set rules so qualifying Freshservice tickets, incidents, or service requests automatically create matching Teamwork tasks. As either side changes, Unito’s two-way sync keeps both updated in real time.
Yes. Unito syncs comments between Freshservice tickets and Teamwork tasks, with control over private and public visibility so internal notes stay internal and shared updates reach both teams.
Yes. Unito connects through each tool’s API and lets you map native and custom fields between Freshservice and Teamwork, setting the flow direction for each field so the right data moves the right way.
No coding is required. Unito is fully no-code, so Support or operations teams can build and own the Freshservice-Teamwork flow, adjusting rules and field mappings themselves without engineering help.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Teamwork
Teamwork is a cloud-based project management platform designed to help users collaborate on tasks of any size with features such as: file sharing, messaging, task assignment, time tracking and reporting.
Learn more about Unito's Teamwork integrations ↗