Freshservice Smartsheet Integration

Keep Freshservice and Smartsheet in sync with Unito

Unito integrations are quick to set up, easy to configure, and require zero code.

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Integrate Freshservice + Smartsheet with powerful features

Live sync

Receive new data and updates from your tools in real-time.

Rules

Use flexible rules to determine what gets synced between tools.

Historical data

Choose to sync data going back weeks, months and even years with one click.

2-way

Share data back and forth between tools-without risk of duplicates or an infinite loop.

Field mapping

Link related fields between tools, including comments, assignees, and attachments.

Enterprise security

Unito is SOC 2 Type 2 certified with strict security measures to protect customer data.

About Freshservice

Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.

Learn more about Unito's Freshservice integrations

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About Smartsheet

Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.

Learn more about Unito's Smartsheet integrations

Popular Tool Pairings

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Azure DevOps - Smartsheet Integration

Sync updates in real-time between Smartsheet and Azure DevOps.
Logo of Unito's Jira integration.

Jira - Smartsheet Integration

Sync updates in real-time between Smartsheet and Jira.
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FRESHSERVICE AND SMARTSHEET INTEGRATION

Two-way sync between Freshservice and Smartsheet

No-code bidirectional sync across fields and statuses between Freshservice and Smartsheet. Enterprise-grade reliability with SOC 2 certified security.

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Trusted by Fortune 500 companies and global brands

Sync anything between Freshservice and Smartsheet

Two-way sync across every field, hierarchy, and relationship.

Freshservice

Supported work item types

Service Requests Tickets Service Items Agents Requesters Agent Groups

Supported field types

String fields Date fields Boolean fields Enums Dependency fields Reference fields Attachments Comments Full custom field support

Smartsheet

Supported object types

Row

Supported field types

Comments Attachments Users & assignees Text Numbers Dates Dropdowns Checkboxes Links Email Full custom field support

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as ticket priority, agent group, sheet rows, parent rows, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields — including Freshservice ticket fields and Smartsheet columns — and define flow direction for each, with item matching to prevent duplicates.

Full relationship support

Sync hierarchies and lookup fields across tools, keeping linked tickets, child tasks, parent rows, and sub-rows fully intact across Freshservice and Smartsheet.

Historical data sync

Sync historical records from any point in time, across even the largest datasets. Unito is purpose-built for enterprise-scale alignment across all your tools.

Comment & attachment support

Sync comments and attachments across Freshservice and Smartsheet so IT-Ops and program teams always have full context, wherever they work.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Set up your Freshservice–Smartsheet sync in simple steps

Connect your tools, choose what to sync, and launch your flow. No engineering required.

1

Connect your tools

2

Define how data flows

Set flow conditions
3

Set flow conditions

Review how fields map across tools
4

Review how fields map across tools

See how teams succeed with Unito

See all case studies

Enterprise-grade sync without the enterprise-grade complexity

Connecting Freshservice and Smartsheet traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.

Abstracted complexity

Connect Freshservice and Smartsheet with an intuitive, out-of-the-box solution that allows for full configurability of your integration. No custom logic, scripting, or engineering-led setup required.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
Scalability and resilience
Abstracted complexity
Lower total cost of ownership
Scalability and resilience

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • Secure from end to end
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Roll up ticket volume into IT-Ops portfolio reporting

The IT-Ops director needs a Smartsheet view of queue trends: open tickets, resolution time, where the backlog sits. Unito feeds Freshservice ticket data into Smartsheet rows so the portfolio updates itself instead of waiting on a Monday-morning export.

Push ticket data straight into a Smartsheet sheet

Each Freshservice ticket maps to a Smartsheet row with priority, status, agent group, and resolution time. Updates flow both ways so manual edits don't get overwritten.

Translate ticket types into picklist columns automatically

Freshservice ticket types and statuses don't match Smartsheet picklists out of the box. Unito's lookup-based mapping handles the translation so reporting columns stay clean.

Stop building the executive deck from spreadsheet exports

Smartsheet dashboards pull from live ticket data. The IT-Ops review reflects the real queue, not last week's snapshot, and nobody is exporting CSVs the morning of the meeting.

See how you can sync Freshservice and Smartsheet with Unito

Book time with an integration expert who can help solve your specific workflow integration challenges.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About Freshservice

Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.

Learn more about Unito's Freshservice integrations ↗

Popular Tool Pairings

Integrate Freshservice with Jira

Integrate Freshservice with Azure DevOps

Integrate Freshservice with Salesforce

About Smartsheet

Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.

Learn more about Unito's Smartsheet integrations ↗

Popular Tool Pairings

Integrate Smartsheet with Azure DevOps

Integrate Smartsheet with Jira

Integrate Smartsheet with ServiceNow

Frequently asked questions about Freshservice and Smartsheet

How are Freshservice ticket fields mapped to Smartsheet columns?

Each ticket field maps to a Smartsheet column you choose. Custom fields are supported, and lookup-based mapping translates picklists when the values don’t match exactly.

Can different Freshservice queues feed different Smartsheet sheets?

Yes. Each flow can target a specific sheet, so the network team’s tickets and the helpdesk’s tickets can roll up into separate sheets with their own dashboards.

Will the sync overwrite manual edits Smartsheet users make to rows?

Field-level direction settings control this. Fields owned by Smartsheet (notes, internal tags) can be set so Freshservice never overwrites them, while status fields stay authoritative on the IT side.