Trusted by Fortune 500 companies and global brands
Sync anything between Freshservice and monday.com
Sync every native and custom work item and field and the relationships between them.
Freshservice
Supported work item types
Supported field types
monday.com
Supported item types
Supported field types
Real-time data sync with full control, no coding required
Set up your Freshservice–monday.com sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Most enterprise iPaaS platforms require certified architects to bridge Freshservice and monday.com. Unito delivers the same enterprise-grade reliability with a UI any operator can drive.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Route IT tickets into the monday.com workspace
Freshservice is where IT logs the request. Facilities, HR, and finance live in monday.com boards with their own statuses and owners. Unito routes the ticket to the right board and lets IT mark it resolved when the delivery team finishes.
Land each ticket on the right monday.com board
Flow rules route Freshservice tickets to the right monday.com board by category, agent group, or custom field. Priority, requester, and due date come along for the ride.
Keep status columns aligned across both tools
monday.com's color-coded status columns map cleanly to Freshservice ticket statuses. When the board owner moves an item to Done, the ticket closes. No copy-paste.
Give IT a single view of cross-team service work
IT sees what's open in Freshservice. Delivery teams work in monday.com. Reporting reflects both without anyone reconciling spreadsheets at the end of the week.
See how you can sync Freshservice and monday.com with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About monday.com
Monday.com is a Work OS that lets teams build custom workflows for project management, CRM, marketing, software development, and more. Its visual boards and flexible columns adapt to how teams actually work.
Learn more about Unito's monday.com integrations ↗Frequently asked questions about Freshservice and monday.com
Yes. Flow rules can target a specific board based on ticket category, group, or custom field. Different ticket types can land on different boards without manual triage.
Yes. The delivery team works in monday.com, and their updates sync back to Freshservice. IT keeps full agent visibility while the delivery team avoids needing extra licences.
Yes. Each ticket type can have its own flow rules, field mapping, and target board, so incidents and change requests don’t get mixed up on the monday.com side.