4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Linear
Pick the setup closest to yours. Each one sends Freshservice tickets or service requests to issues in a Linear team.
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Tickets
Items sync both ways between Freshservice and Linear
Issues
Escalate incidents to engineering
When a ticket is found in Freshservice, create a matching issue in Linear and keep them in sync.
Status, priority and comments stay in sync, so the IT service desk follows the fix from the Freshservice ticket while engineers work the issue in Linear.
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Tickets
Items sync both ways between Freshservice and Linear
Issues
Send root-cause work to engineering
When a ticket is found in Freshservice, create a matching issue in Linear and keep them in sync.
Status and description stay in sync, so the IT service desk sees on the Freshservice ticket when engineering starts and finishes the permanent fix in Linear.
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Service requests
Items sync both ways between Freshservice and Linear
Issues
Route change requests to engineering for review
When a service request is found in Freshservice, create a matching issue in Linear and keep them in sync.
Description and attachments stay in sync, so engineers review each requested change in Linear with the requester's files while IT tracks it in Freshservice.
Trusted by Fortune 500 companies and global brands
Your Freshservice-Linear setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Linear
Choose which tool creates new items and which way each field syncs, so Freshservice tickets can create Linear issues while status, priority and comments update both ways. Set rules on field values to decide which tickets and issues sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Linear
Supported object types
- Projects
- Project milestones
- Issues
Also syncs
- Comments
- Attachments
Subtasks
Dependencies
Hierarchies- Rich text
Supported fields
Two-way
- Title
- Description
- Status
- Assignee
- Priority
- Due date
- Labels
- Estimate
- Team
- Project
- Project milestone
- Cycle
- Delegate
- Subscribers
- Parent issue
- Blocking
- Blocked by
One-way (read only)
- Identifier
- Link to issue
- Creator
- Template
- Created at
- Updated at
- Completed at
- Canceled at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and Linear at any scale - with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Linear with Unito
Curious what real-time two-way sync looks like? Watch a quick demo and see a Freshservice and Linear sync run live, no setup required.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Linear
Yes. With rule-based criteria, Unito can automatically create a Linear issue whenever a Freshservice ticket meets your conditions, then keep both items in sync two ways as work progresses.
Yes. Unito syncs comments between Freshservice and Linear with control over private and public visibility, so each team sees the right context without exposing internal notes.
Yes. Unito supports native and custom fields exposed through each tool’s API. You map fields one by one and set the flow direction for each, including custom fields on Freshservice tickets and Linear issues.
Anyone can. Unito is no-code, so the team that owns the workflow can build and adjust the sync between Freshservice and Linear without engineering help, scripting, or ongoing dev support.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Linear
Linear is a modern issue-tracking and project management tool designed for software development teams. It offers fast performance, intuitive workflows, and features like issue tracking, project planning, sprints, and roadmaps. With its minimalistic design and powerful automation, Linear helps teams stay focused, organized, and deliver projects efficiently.
Learn more about Unito's Linear integrations ↗