4.5 on G2 
SOC 2 Type 2 How teams connect Favro and Jira Service Management
Pick the setup closest to yours. Each one turns a Jira Service Management request, incident or change into a Favro card.
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Cards
Items sync both ways between Favro and Jira Service Management
Service requests
Send service requests to business teams
When a service request is found in Jira Service Management, create a matching card in Favro and keep them in sync.
Comments and due dates sync both ways, so the IT service desk sees business team replies from Favro on the request and gives the requester a real date.
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Cards
Items sync both ways between Favro and Jira Service Management
Incidents
Hand incident follow-up work to business teams
When an incident is found in Jira Service Management, create a matching card in Favro and keep them in sync.
Descriptions and comments sync both ways, so business teams read what broke on a Favro card and the IT service desk sees on the incident when the work is done.
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Cards
Items sync both ways between Favro and Jira Service Management
Changes
Coordinate IT changes with business teams
When a change is found in Jira Service Management, create a matching card in Favro and keep them in sync.
Start dates and due dates sync both ways, so business teams see each IT change window on a Favro card and plan their own work around it.
Trusted by Fortune 500 companies and global brands
Your Favro-Jira Service Management setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Favro and Jira Service Management
Choose which tool creates new items and which way each field syncs, so Jira Service Management service requests can create Favro cards while comments and due dates update both ways. Set rules on field values to decide which service requests and cards sync.
Favro
Supported object types
- Cards
Also syncs
Comments
Supported fields
Two-way
- Title
- Description
- State
- Due date
- Start date
- Tag
- Comment
- Member
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
- Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Favro at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Favro and Jira Service Management with Unito
Book a demo to see incident escalation from Jira Service Management to Favro live, with two-way updates keeping Support and Product aligned.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Favro and Jira Service Management
Yes. With rule-based criteria, Unito creates a matching Favro card whenever a qualifying Jira Service Management ticket appears. The sync is two-way, so updates on either side stay aligned automatically.
Yes. Unito syncs comments between Jira Service Management and Favro bidirectionally, and you control private versus public visibility so internal notes stay internal while shared updates reach both sides.
Yes. Unito maps native and custom fields exposed through each tool’s API, so you can connect Jira Service Management ticket fields to Favro card fields and set the flow direction for each one.
Yes. Unito is fully no-code, so support or product owners can build and adjust the Jira Service Management to Favro sync themselves through rules and field mapping, with no scripts or engineering help to maintain it.
About Favro
Built with collaborative planning in mind, Favro helps teams manage projects efficiently and effectively. You can easily organize tasks, manage resources across multiple projects and get real-time visibility into progress.
Learn more about Unito's Favro integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗