Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Confluence at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate JSM tickets into a Confluence knowledge base
Route incidents and requests from Jira Service Management into a documentation or reporting space in Confluence, so support context lands where product and engineering teams work. As tickets evolve, updates sync back both ways in real time.
Turn live tickets into Confluence pages
Each escalated request or incident from Jira Service Management becomes a Confluence page, capturing the details support teams need for postmortems, runbooks, and shared reporting.
Keep both tools in sync as work moves
Edits in a Confluence page flow back to the Jira Service Management ticket, and ticket updates reach Confluence, so neither side falls out of date.
Sync only what matters
Use rules to escalate only tickets that meet your criteria — by status, priority, label, or assignee — so your Confluence space stays focused on the incidents and requests worth documenting.
See how you can sync Confluence and Jira Service Management with Unito
Book a demo to see escalated Jira Service Management tickets flow into Confluence and sync both ways, live.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Confluence
Atlassian’s Confluence is a robust collaboration platform for anyone who wants to create, organize and share information from a central hub. With features such as collaborative editing and a built-in task manager, it’s ideal for streamlining workflows and fostering team cohesion.
Learn more about Unito's Confluence integrations ↗About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗Frequently asked questions about Confluence and Jira Service Management
Yes. With two-way sync, a qualifying ticket or incident in Jira Service Management can automatically create a matching page in Confluence. Rule-based criteria let you control which items trigger creation, and changes then keep both sides in sync.
Yes. Unito syncs comments between Jira Service Management and Confluence, and you control private and public visibility so internal notes and shared context land where you intend.
Yes. Unito maps native and custom fields between Jira Service Management and Confluence, with custom-field support handled through each tool’s API. You set the field mapping and flow direction for each.
Your team does, no-code. Unito is owned and adjusted by the people who use it — support, product, or ops — without scripting or dev-led upkeep. Update rules and field mappings anytime as your workflow changes.