Asana Technology Partner 
4.5 on G2 
SOC 2 Type 2 How teams connect Asana and Freshservice
Pick the setup closest to yours. Freshservice tickets and service requests sync with any Asana task type.
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Tasks
Items sync both ways between Asana and Freshservice
Service requests
Send service requests to business teams
When a service request is found in Freshservice, create a matching task in Asana and keep them in sync.
Status and comments sync both ways, so the IT service desk sees business teams' Asana progress on the Freshservice request and keeps the requester posted.
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Tasks
Items sync both ways between Asana and Freshservice
Tickets
Hand incident follow-up work to business teams
When a ticket is found in Freshservice, create a matching task in Asana and keep them in sync.
Status and attachments sync both ways, so business teams get the incident's files in Asana and the IT service desk sees on the ticket when follow-up is done.
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Tasks
Items sync both ways between Asana and Freshservice
Service requests
Coordinate IT changes with business teams
When a service request is found in Freshservice, create a matching task in Asana and keep them in sync.
Description, labels and attachments sync both ways, so business teams spot each IT change by label in Asana, with its plan and files on the task.
Trusted by Fortune 500 companies and global brands
Set up your Asana–Freshservice sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Asana and Freshservice
Choose which tool creates new items and which way each field syncs, so Freshservice service requests can create Asana tasks while status and comments update both ways. Set rules on field values to decide which service requests and tasks sync.
Asana
Supported object types
- Tasks
- Subtasks
- Milestones
- Projects
- Portfolios
- Tables
- + All task types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Task name
- Description
- Status
- Assignee
- Due date
- Start date
- Tag
- Blocking
- Comment
- Parent
- Section
- Subtask
- Attachment
One-way (read only)
- Task type
- Project
- Created by
- Workspace
- Completed at
- Actual time
- Completed by
- Completion date
- Created at
- Link to task
- Updated at
- Task ID
Two-way
- Name
- Description
- Owner
- Due on
- Archived
- Color
- Team
One-way (read only)
- Completed
- Start on
- Workspace
- Completed at
- Current status update
- Created at
- ID
- Updated at
- Link to project
Two-way
- Name
- Due on
- Start on
- Color
One-way (read only)
- Owner
- Archived
- Created by
- Workspace
- Current status update
- Members
- Created at
- ID
- Link to portfolio
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
- Comments
- Attachments
- Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle service-to-project workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Asana and Freshservice with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Asana and Freshservice with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Asana and Freshservice
Only if you configure them to sync. Private notes and public replies map to separate fields, and flow rules control visibility so internal IT context stays internal.
Yes. Unito maps custom fields by type, such as Number-to-Number or Date-to-Date, or into a Text field. Asana Date, Number, People, Single- and Multi-select fields are supported. Each mapping can be one-way or two-way, though some are forced one-way by tool limits.
Yes. Unito rules limit a flow to Freshservice service requests or Asana tasks that match specific tags, assignees or statuses, and every condition must be met. Rules can also auto-assign synced items, and lookup fields can map one value to several values on the other side.
No developer or API work is needed. Unito is a no-code, point-and-click setup, and a flow between Freshservice service requests and Asana tasks can be built in minutes.
Yes. Comments and attachments sync both ways between Freshservice service requests and Asana tasks. For most connectors, only new comments sync, not edits. By default they post under the flow builder’s account, with the original commenter’s name shown in the comment.
About Asana
Asana is a leading work management platform that helps teams organize, track, and manage their work. From simple task lists to complex project portfolios, Asana gives teams the clarity they need to move faster.
Learn more about Unito's Asana integrations ↗Popular Tool Pairings
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗