What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
What Is a Sprint Execution Workflow?
You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. You’re here to help your team, and you want to know exactly where and when to give that support. Find out how the sprint execution workflow makes this happen.
Make vs. Zapier: How Should You Automate Your Workflow?
Can your workflow survive without automation? Find out in this breakdown comparing Zapier and Integromat (now known as Make).
7 Ways You Can Automate Excel and Streamline Your Workflows
Excel is a great tool for reporting and other tasks that rely on a spreadsheet. Unfortunately, it often comes with a lot of manual work. Here’s how you can automate away some of that elbow grease.
14 Workflow Examples (and How to Optimize Them with Unito)
Workflows need to be constantly improved. That’s why we’re breaking down seven workflow examples to help you optimize your workflow.
What Is a Team Coordination Workflow?
If your team coordination workflow isn’t moving smoothly, you’re getting overwhelmed, and your team is getting frustrated. Here’s how we prevent that.
What Is the Slack Workflow Builder (And Is It Your Best Option)?
Slack’s Workflow Builder is just one of the many features that set it apart from other chat apps. But what does it do exactly? And is it your best option?
Optimizing Workflows with Azure DevOps
Azure DevOps is a powerful tool for managing software development workflows. Here’s how you can get the best of this tool.
Jira Supercharged: Mastering Agile Workflows
Jira has a ton of features that can help agile software teams get more done in less time. Here’s our guide to doing that.
Why Automated Reporting Templates Are Essential To Your Workflows
Reporting is essential, but it can take hours to get right. Unless you use an automated reporting template. Here’s why.
What Is a Project Management Workflow?
A project management workflow is essential for keeping your projects in-scope and on-budget. Here’s how to build yours.