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An illustration of four hands holding a flag, representing a guide to sla-aware ticket escalation workflows.

How To Design SLA-Aware Escalation Workflows That Actually Work

Your SLAs are tracking well but your customers are more frustrated than ever. The reason? Your reports aren’t capturing what’s really happening. Here’s why.

An illustration of a man and woman going up an escalator, representing a guide to the ticket escalation workflow.

Unito’s Guide to Getting Your Ticket Escalation Workflow Right

Ticket escalation ensures that ever issue is handled by the right person. But getting this process right can be challenging. Here’s how it’s done.

An illustration of a woman throwing a life preserver to a man, representing a support ticket workflow.

How to Build a Support Ticket Workflow (With Templates and Examples)

Your support ticket workflow is the reference point for what needs to happen to every ticket, in every situation. Here’s how to build yours.

An illustration of a woman looking at a man above a lock icon, representing devops incident management.

Incident Management in DevOps: How to Build Blameless, Fast Escalation Workflows

Ideally, blameless culture leads to better escalation workflows. But it can easily go wrong without the right approach. Here’s how you prevent that.

Icons floating around an open laptop, representing workflow automation.

Complete Workflow Automation Guide 2025: Best Practices and the Impact of AI

Every project you kick off comes with boring manual work that no one wants to do. But with workflow automation, that doesn’t have to be the norm. Here’s why.

A person aligning work in a flow chart, representing workflow management software.

11 Best Examples of Workflow Management Software

With workflow management software, you can turn ad-hoc work into devined processes that mean your projects succeed every time. Here are some of the best examples.

A person climbing a bar graph, representing no-code workflow automation apps.

The 10 Best Examples of No-Code Workflow Automation Software

When you have a full tool stack, it can be tough to keep an eye on what’s going on. With no-code workflow automation tools, you can sync data across tools with little effort and no technical skills. Here are the best apps for doing that.

An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

An illustration of a pool with swimming lanes, representing a sprint execution workflow.

What Is a Sprint Execution Workflow?

You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. You’re here to help your team, and you want to know exactly where and when to give that support. Find out how the sprint execution workflow makes this happen.

Make vs. Zapier: How Should You Automate Your Workflow?

Can your workflow survive without automation? Find out in this breakdown comparing Zapier and Integromat (now known as Make).

7 Ways You Can Automate Excel and Streamline Your Workflows

Excel is a great tool for reporting and other tasks that rely on a spreadsheet. Unfortunately, it often comes with a lot of manual work. Here’s how you can automate away some of that elbow grease.