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An illustration of a woman in business attire climbing a bar graph to pick an apple, representing agile frameworks.

Agile Workflow Best Practices When Your Teams Use Different Tools

Agile frameworks should keep teams working smoothly, but that can be more difficult when working across tools. Here’s what you can do about this.

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What Is Workflow Integration? (And How It’s Different From Workflow Automation)

Workflows can rely on dozens of tools, and integrating these tools becomes essential to stay productive. Here’s how that’s done.

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How to Choose and Deploy Workflow Integration Software (+3 of the Best)

Workflow integration software bridges the gaps between the tools your teams need to do your best work. Here’s how.

An illustration of four hands holding a flag, representing a guide to sla-aware ticket escalation workflows.

How To Design SLA-Aware Escalation Workflows That Actually Work

Your SLAs are tracking well but your customers are more frustrated than ever. The reason? Your reports aren’t capturing what’s really happening. Here’s why.

An illustration of a man and woman going up an escalator, representing a guide to the ticket escalation workflow.

Unito’s Guide to Getting Your Ticket Escalation Workflow Right

Ticket escalation ensures that ever issue is handled by the right person. But getting this process right can be challenging. Here’s how it’s done.

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How to Build a Support Ticket Workflow (With Templates and Examples)

Your support ticket workflow is the reference point for what needs to happen to every ticket, in every situation. Here’s how to build yours.

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Incident Management in DevOps: How to Build Blameless, Fast Escalation Workflows

Ideally, blameless culture leads to better escalation workflows. But it can easily go wrong without the right approach. Here’s how you prevent that.

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Complete Workflow Automation Guide 2026: Best Practices and the Impact of AI

Every project you kick off comes with boring manual work that no one wants to do. But with workflow automation, that doesn’t have to be the norm. Here’s why.

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11 Best Examples of Workflow Management Software

With workflow management software, you can turn ad-hoc work into devined processes that mean your projects succeed every time. Here are some of the best examples.

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The 10 Best Examples of No-Code Workflow Automation Software

When you have a full tool stack, it can be tough to keep an eye on what’s going on. With no-code workflow automation tools, you can sync data across tools with little effort and no technical skills. Here are the best apps for doing that.

An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.