How to Fix Your Customer Service Escalation Process
If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.
Free Webinar: How to Build a Trello Master Board
A Trello master board allows you to see all the cards you need in one place. This free webinar will walk you through how to build one, and common use cases.
The Complete Guide to Project Management for Customer Service Teams
In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
How to Be Productive as You Start a New Job
Rather than focus on grinding numbers and pitching concepts, the best approach to being productive as you start a new job is to listen and listen closely.
The Ultimate Beginner’s Guide to Basecamp
This guide to Basecamp walks you through the different parts of your dashboard, key features you need to know to get started, and how to create a project.
How to Manage Squads
It’s essential to establish a repeatable structure for squad activities — that structure is what makes squads such a useful tool.
Unito vs. Tray.io
If your business uses several different work management tools, making them all work together smoothly can be a challenge. Unito and tray.io both provide unique solutions.
The Top 5 Productivity Tips for Remote Workers
Working remotely takes strategy and discipline. To help combat the pitfalls, we’ve gone ahead and compiled a list of productivity tips for remote workers.
How to Use Trello Like a Pro: 7 Tips and Tricks
Trello has a ton of features that even people who use the tool every single day don’t know about. Here are seven ways you can get more out of your boards.
How to Drive Internal Collaboration with Multidisciplinary Squads
The goal of a squad is to autonomously execute on that deliverable, but the purpose of using a squad is really to ease internal communication and collaboration.
Zendesk Training: 6 Tips To Use This Tool Like a Pro
There are a ton of useful Zendesk features that fly under the radar or are underutilized by most users.