4.5 on G2 
SOC 2 Type 2 How teams connect Jira Data Center and ServiceNow
Pick the setup closest to yours. Each one works with any Jira Data Center work item type and any ServiceNow table.
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Bugs
Items sync both ways between Jira Data Center and ServiceNow
Incidents
Escalate incidents to engineering
When an incident is found in ServiceNow, create a matching bug in Jira Data Center and keep them in sync.
Status, priority and comments stay in sync, so the IT service desk updates callers from the ServiceNow incident while engineers fix the bug in Jira Data Center.
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Stories
Items sync both ways between Jira Data Center and ServiceNow
Problems
Send root-cause work to engineering
When a problem is found in ServiceNow, create a matching story in Jira Data Center and keep them in sync.
Status, assignee and description stay in sync, so the IT service desk sees on each ServiceNow problem who owns the fix in Jira Data Center and when it ships.
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Tasks
Items sync both ways between Jira Data Center and ServiceNow
Change requests
Route change requests to engineering for review
When a change request is found in ServiceNow, create a matching task in Jira Data Center and keep them in sync.
Description and comments stay in sync, so engineers review the planned change in Jira Data Center and the change manager reads their feedback in ServiceNow.
Trusted by Fortune 500 companies and global brands
Your Jira Data Center-ServiceNow setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Jira Data Center and ServiceNow
Choose which tool creates new items and which way each field syncs, so ServiceNow incidents can create Jira Data Center bugs while status, priority and comments update both ways. Set rules on field values to decide which incidents and bugs sync.
Jira Data Center
Supported object types
- Tasks
- Sub-tasks
- Epics
- Stories
- Bugs
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Issue type
- Label
- Affected version
- Comment
- Component
- Epic
- Resolution
- Security level
- Sprint
- Story points
- Subtask
- Time spent
- Attachment
One-way (read only)
- Reporter
- Fix version
- Project name
- Sprint start date
- Issue number
- Original time estimate
- Remaining estimate
- Sprint end date
- Link to issue
Supported Jira versions
Jira Cloud 
Jira Service Management 
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
- Comments
- Attachments
Hierarchies- Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Jira Data Center at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ServiceNow and Jira Data Center with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira Data Center and ServiceNow
Yes. With Unito’s two-way sync, a qualifying ServiceNow incident automatically creates a matching Jira Data Center work item based on the rules you set. Updates then flow bidirectionally between the two tools in real time.
Yes. Unito syncs comments between ServiceNow and Jira Data Center, with control over private and public visibility so each team sees the right context without exposing internal notes.
Yes. Unito maps both native and custom fields exposed through each tool’s API, letting you define exactly which fields sync and in which direction between ServiceNow and Jira Data Center.
No. Unito is fully no-code, so Support or Product owners can build and adjust the ServiceNow and Jira Data Center sync with rules and field mapping, without scripting or developer support.
About Jira Data Center
Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.
Learn more about Unito's Jira Data Center integrations ↗About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗