Trusted by Fortune 500 companies and global brands
Two-way integration between Jira Data Center and ServiceNow
Sync any ticket, work item, attribute, and relationship bidirectionally and in real time, tuned to your flows.
Jira Data Center
Supported issue types
Supported field types
Supported Jira versions
ServiceNow
Supported table types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
-
"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
-
"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
-
"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Jira Data Center at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate ServiceNow incidents into Jira Data Center
When Support logs an incident or change request in ServiceNow that needs engineering, Unito escalates it into Jira Data Center as a work item. Status, comments, and fields stay synced both ways, so Product and Support never lose the thread.
Schedule your free demoEscalations create work items instantly
A qualifying ServiceNow incident or change request automatically creates a matching Jira Data Center work item, so engineering gets the full context without manual re-entry.
Resolutions flow back to Support
As engineers update work items in Jira Data Center, status changes and comments sync back to the ServiceNow incident automatically.
Route only what matters
Rule-based filters decide which ServiceNow incidents, change requests, or cases escalate into Jira Data Center, so engineering only sees the tickets that truly require their attention.
See how you can sync ServiceNow and Jira Data Center with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira Data Center
Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.
Learn more about Unito's Jira Data Center integrations ↗About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗Frequently asked questions about Jira Data Center and ServiceNow
Yes. With Unito’s two-way sync, a qualifying ServiceNow incident automatically creates a matching Jira Data Center work item based on the rules you set. Updates then flow bidirectionally between the two tools in real time.
Yes. Unito syncs comments between ServiceNow and Jira Data Center, with control over private and public visibility so each team sees the right context without exposing internal notes.
Yes. Unito maps both native and custom fields exposed through each tool’s API, letting you define exactly which fields sync and in which direction between ServiceNow and Jira Data Center.
No. Unito is fully no-code, so Support or Product owners can build and adjust the ServiceNow and Jira Data Center sync with rules and field mapping, without scripting or developer support.