Trusted by Fortune 500 companies and global brands
Sync anything between GitLab and ServiceNow
Sync any incident, issue, attribute, and relationship bidirectionally and in real time, tailored to your workflows.
GitLab
Supported work item types
Supported field types
Supported GitLab versions
ServiceNow
Supported table types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and GitLab at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn ServiceNow incidents into GitLab issues, instantly
When a ServiceNow incident needs engineering work, Unito creates a matching GitLab issue automatically. As developers push commits and update issues, status and resolution notes flow back to ServiceNow, so Support always sees the latest.
Schedule your free demoEscalate without the copy-paste
New ServiceNow incidents and change requests spin up GitLab issues the moment they meet your rules — no manual re-entry, no dropped context between Support and engineering.
Updates flow both ways, in real time
Edits to a GitLab issue sync back to the source ServiceNow incident, and ServiceNow changes reach GitLab — both sides stay current automatically.
Route only what matters
Rule-based filters decide which ServiceNow incidents and catalog tasks escalate to GitLab — by priority, category, or assignment — so engineering only sees work that truly belongs in the backlog.
See how you can sync ServiceNow and GitLab with Unito
Book a demo and watch a ServiceNow incident become a live GitLab issue, with updates syncing both ways the moment they happen.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About GitLab
GitLab is a complete DevOps platform that combines source code management, CI/CD pipelines, security scanning, and issue tracking into a single application. Engineering teams use it to manage the full software development lifecycle.
Learn more about Unito's GitLab integrations ↗Popular Tool Pairings
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗Frequently asked questions about GitLab and ServiceNow
Yes. With rule-based criteria, Unito creates a matching GitLab issue whenever a ServiceNow incident meets your conditions, then keeps both items in sync two-way as work progresses — no manual re-entry required.
Unito syncs comments across both tools with control over public and private visibility, so you decide which notes appear in GitLab versus ServiceNow. Attachments can sync too, keeping context complete on both sides.
Yes. Unito maps native and custom fields exposed through each tool’s API, and you set the flow direction for each field. That lets you align ServiceNow incident attributes with GitLab issue fields exactly how your teams work.
Your team does, with no code. Unito’s rules and field mapping are configured through a visual interface, so Support or Product owners can adjust what syncs between ServiceNow and GitLab without engineering involvement.