GITHUB AND SERVICENOW INTEGRATION

Sync anything between GitHub and ServiceNow

Unito's real-time, two-way sync connects ServiceNow and GitHub with enterprise-grade security, full control, and zero coding required.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

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Two-way sync between GitHub and ServiceNow

Sync any incident, issue, attribute, and relationship bidirectionally and in real time, tailored to your workflows.

GitHub

Supported work item types

Issues

Supported field types

String fields Number fields Date/Time fields Author Issue types State Long text fields Comments Full custom field support

ServiceNow

Supported table types

Incidents Cases Problems Requests Request items Catalog tasks + All additional native tables + All custom tables

Supported field types

String fields Number fields Datetime fields User fields Boolean fields Assignment groups Choices Comments Durations Integers Lists References IDs Attachments Full custom field support

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as incident status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and define flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships fully intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can also include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for full visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito handles data workflows between ServiceNow and GitHub at any scale - with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.

Abstracted complexity

Connect ServiceNow and GitHub with an intuitive, out-of-the-box solution that allows for full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • End-to-end encryption
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Turn ServiceNow incidents into GitHub issues, instantly

When a ServiceNow incident or change request needs engineering, Unito creates a matching GitHub issue automatically. As developers commit fixes and update the issue, status and comments flow back to ServiceNow so support stays current.

Schedule your free demo

Escalate without copy-pasting

Qualifying ServiceNow incidents and catalog tasks become GitHub issues the moment they meet your rules, so engineering picks up the work with full context and nothing gets re-keyed by hand.

Keep both sides in sync as work develops

Updates to a GitHub issue, like status, labels, or assignee, sync back to the linked ServiceNow incident in real time, in both directions.

Shared context, no silos

Comments sync between ServiceNow and GitHub with control over public and private visibility, so support agents and developers stay aligned without living in each other's tools.

See how you can sync ServiceNow and GitHub with Unito

Book time with an integration expert who can help solve your specific workflow integration challenges.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About GitHub

GitHub is the world's largest developer platform, hosting code repositories for individual developers and enterprise engineering teams. Beyond version control, GitHub Issues and Projects help teams plan, track, and ship software in one place.

Learn more about Unito's GitHub integrations

About ServiceNow

ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.

Learn more about Unito's ServiceNow integrations

Frequently asked questions about GitHub and ServiceNow

Can a new ServiceNow incident automatically create a GitHub issue?

Yes. With rule-based criteria, Unito creates a matching GitHub issue whenever a ServiceNow incident meets your conditions, and keeps both items in sync two-way as either side changes.

Do comments and notes stay visible across ServiceNow and GitHub?

Yes. Unito syncs comments between ServiceNow and GitHub in both directions, with control over public and private visibility so each team sees the right context.

Can Unito sync custom fields between the two tools?

Yes. Unito supports native and custom fields exposed through each tool’s API. You map fields one by one and set the flow direction for each, so your data lands where it belongs.

Who maintains the integration once it's live?

Your team does, with no code. Unito’s rules and field mapping are owned and adjusted by the people who run the workflow, so there’s no scripting or dev-led upkeep to keep ServiceNow and GitHub in sync.

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