Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and ProductPlan at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn Freshservice tickets into roadmap bars in ProductPlan
When recurring incidents and service requests in Freshservice point to a real product need, escalate them straight onto ProductPlan lanes. Product sees the demand as live bars on the roadmap, and status changes sync back so Support stays informed.
Schedule your free demoEscalate without leaving Freshservice
Rules push qualifying Freshservice tickets and incidents into ProductPlan as roadmap bars automatically, so agents never copy details by hand or chase Product for updates.
Keep Support and Product in lockstep
As ProductPlan bars move across lanes, the linked Freshservice ticket reflects the new status in real time, both directions.
Map the fields that matter
Decide exactly which Freshservice fields — priority, requester, incident details — land on ProductPlan bars, and set the flow direction for each so both teams see the data they need.
See how you can sync Freshservice and ProductPlan with Unito
Book a demo and watch escalated Freshservice tickets appear as live ProductPlan roadmap bars, with updates syncing both ways.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About ProductPlan
ProductPlan is a roadmap software platform for building and sharing visual product roadmaps. Teams use it to plan strategy, prioritize initiatives, and communicate timelines to stakeholders across the company.
Learn more about Unito's ProductPlan integrations ↗Frequently asked questions about Freshservice and ProductPlan
Yes. With rule-based criteria, a qualifying Freshservice ticket or incident automatically creates a matching ProductPlan bar. The two stay linked, so later edits sync bidirectionally in real time.
Unito syncs comments between Freshservice and ProductPlan and gives you control over private and public visibility, so internal notes stay internal while shared context reaches both teams.
Yes. You can map native and custom fields between Freshservice and ProductPlan, including custom fields exposed through each tool’s API, and set the flow direction for every field you map.
Your team does, with no code. Unito is built for business users, so Support or Product can adjust rules and field mappings without scripting, custom logic, or developer involvement.