Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and Productboard at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn Freshservice tickets into Productboard features
When a Freshservice ticket or incident signals a recurring product gap, Unito escalates it straight into Productboard as a feature or note. Updates flow back two ways, so Support sees status without leaving Freshservice.
Schedule your free demoEscalate the right tickets automatically
Rules decide which Freshservice tickets and service requests reach Productboard, so only validated product signals become features or notes, not every one-off support issue.
Keep Support and Product in sync both ways
As a Productboard feature moves toward a release, status and details sync back to the originating Freshservice ticket in real time.
Map the fields that matter
Match Freshservice fields like priority, assignee, and category to Productboard feature attributes, and set the flow direction for each one without writing a single line of code.
See how you can sync Freshservice and Productboard with Unito
Book a demo and watch Freshservice tickets escalate into Productboard features in real time, with updates syncing back to your Support team.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About ProductBoard
Productboard is a product management platform that helps teams understand customer needs, prioritize what to build, and align everyone around the roadmap. Product teams use it to centralize feedback, define features, and share plans across the organization.
Learn more about Unito's ProductBoard integrations ↗Frequently asked questions about Freshservice and ProductBoard
Yes. With rule-based criteria, Unito can create a matching Productboard feature or note whenever a qualifying Freshservice ticket or incident appears, then keep both items in sync two ways as they change.
Unito can sync comments between Freshservice and Productboard, with control over private and public visibility so internal notes stay internal while shared context flows both ways.
Yes. Unito maps native and custom fields across both tools, with custom-field support available through each tool’s API. You define exactly which fields map and which direction each one flows.
No. Unito is fully no-code, so the team that owns the workflow builds and maintains the Freshservice and Productboard sync directly, with no scripting or developer involvement required.