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Sync anything between Azure DevOps and Freshservice
Connect every field, status, and hierarchy in real time.
Azure DevOps
Supported work item types
Supported field types
Freshservice
Supported work item types
Supported field types
Real-time data sync with full control, no coding required
Set up your Azure DevOps–Freshservice sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Enterprise integration tools handle incident-to-engineering workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Azure DevOps and Freshservice with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Freshservice incidents without dropping SLA
A P2 incident in Freshservice needs a code fix. The on-call engineer needs it on the Azure DevOps board to count toward velocity. Without sync, the agent rewrites the incident as a work item. Unito links them so one update covers both records.
Map Freshservice priority to Azure DevOps work item priority
A P1 incident becomes a work item with matching priority and severity. Status flows back when engineering moves the item to Active or Resolved. SLA stays in Freshservice.
Keep public replies and private notes on the right side
Engineering's diagnosis stays in Azure DevOps discussion. Customer replies sync to Freshservice public reply. Internal notes sync as private. Flow rules decide what crosses.
Close the loop without manual ticket updates
When the work item moves to Done, the linked Freshservice ticket reflects resolution. The requester is notified through Freshservice's normal flow. No agent copies status.
See how you can sync Azure DevOps and Freshservice with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Azure DevOps
Azure DevOps is Microsoft's end-to-end developer platform, offering tools for planning, developing, delivering, and operating software. It supports Agile, Scrum, and CMMI processes with built-in boards, pipelines, repos, and test plans.
Learn more about Unito's Azure DevOps integrations ↗About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗Frequently asked questions about Azure DevOps and Freshservice
Yes. Flow rules can trigger a new work item when an incident matches conditions like priority, agent group, or category. The two records stay linked from that point forward.
Freshservice priority values map to Azure DevOps priority field values one-to-one. Define the mapping once per flow. SLA stays owned by Freshservice; engineering sees the priority context.
Yes. Flow rules decide whether private notes sync at all, and where they land in Azure DevOps. Public replies sync to public reply fields. Internal notes can be excluded or kept as private discussion.