MONDAY.COM AND SERVICENOW INTEGRATION

Two-way sync between monday.com and ServiceNow

Real-time two-way sync across fields, statuses, and dependencies between monday.com and ServiceNow. No code to write. Enterprise-scale with certified security.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

Trusted by Fortune 500 companies and global brands

Sync anything between monday.com and ServiceNow

Bidirectional sync covering fields, hierarchies, comments, and dependencies.

monday.com

Supported item types

Items Boards Groups

Supported field types

String fields Date/Time fields Linked Items URLs Boolean fields Attachments Comments Full custom field support

ServiceNow

Supported table types

Incidents Cases Problems Requests Request items Catalog tasks + All additional native tables + All custom tables

Supported field types

String fields Number fields Datetime fields User fields Boolean fields Assignment groups Choices Comments Durations Integers Lists References IDs Attachments Full custom field support

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as incident priority, assignment group, item status, board group, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields — including ServiceNow table fields and monday.com columns — and define flow direction for each, with item matching to prevent duplicates.

Full relationship support

Sync hierarchies and lookup fields across tools, keeping linked incidents, parent records, items, and sub-items fully intact across ServiceNow and monday.com.

Historical data sync

Sync historical records from any point in time, across even the largest datasets. Unito is purpose-built for enterprise-scale alignment across all your tools.

Comment & attachment support

Sync comments and attachments across ServiceNow and monday.com — including public comments and private work notes — so IT service teams and delivery teams always have full context, wherever they work.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Enterprise-grade sync without the enterprise-grade complexity

Enterprise-grade service-to-project sync usually arrives with weeks of services hours. Unito brings the same reliability between monday.com and ServiceNow with self-serve setup and field-level configurability.

Abstracted complexity

Connect monday.com and ServiceNow with an intuitive, out-of-the-box solution that allows for full configurability of your integration. No custom logic, scripting, or engineering-led setup required.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations. Customers report saving 30–40 ServiceNow licences by giving delivery teams visibility through monday.com instead.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
Scalability and resilience
Abstracted complexity
Lower total cost of ownership
Scalability and resilience

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • End-to-end encryption
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Run IT service work where the delivery team already lives.

An office build-out triggers a ServiceNow change request. The delivery team runs the work in monday.com and won't log into ServiceNow. Unito creates the Monday item, syncs status both ways, and the Friday reconciliation meeting goes away.

Schedule your free demo

Turn ServiceNow incidents into Monday items

Incidents create linked Monday items on the delivery board. Status, assignment, and due date sync both ways. Monday updates flow back to the ServiceNow record.

Map ServiceNow status to Monday's status column

ServiceNow status (New, In Progress, Resolved) maps to Monday's color-coded status column. Custom fields move both ways. Updates land on the matching field either way.

Stop reconciling two systems by hand

The Friday meeting where someone asks "is that deployed?" goes away. Closed-loop reporting builds itself. IT-Ops reads the dashboard once, not twice across two tools.

See how you can sync monday.com and ServiceNow with Unito

Book time with an integration expert who can help solve your specific workflow integration challenges.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About monday.com

Monday.com is a Work OS that lets teams build custom workflows for project management, CRM, marketing, software development, and more. Its visual boards and flexible columns adapt to how teams actually work.

Learn more about Unito's monday.com integrations

About ServiceNow

ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.

Learn more about Unito's ServiceNow integrations

Frequently asked questions about monday.com and ServiceNow

Can ServiceNow incidents create Monday items automatically?

Yes. Flow rules turn matching incidents into Monday items. Priority, assignment group, and status sync into columns and stay current both ways.

Does syncing ServiceNow with monday.com require Integration Hub?

No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync incidents, change requests, or service requests with monday.com.

Can ServiceNow status map to a Monday status column?

Yes. ServiceNow status values map to Monday’s color-coded status column. Sync direction is configurable per flow so either tool can be the source for that field.

Does the sync respect public versus internal ServiceNow comments?

Yes. Public comments sync to Monday updates by default. Work notes can stay private to ServiceNow or sync as internal-only updates depending on flow rules.

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