4.5 on G2 
SOC 2 Type 2 How teams connect monday.com and ServiceNow
Pick the setup closest to yours. Items on your monday.com boards sync with any ServiceNow table, native or custom.
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Items
Items sync both ways between monday.com and ServiceNow
Requested items
Send service requests to business teams
When a requested item is found in ServiceNow, create a matching item in monday.com and keep them in sync.
Status and comments sync both ways, so the IT service desk sees the business team's monday.com progress on the requester's ServiceNow requested item.
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Items
Items sync both ways between monday.com and ServiceNow
Incidents
Hand incident follow-up work to business teams
When an incident is found in ServiceNow, create a matching item in monday.com and keep them in sync.
Status and assignee sync both ways, so the IT service desk can tell from the ServiceNow incident who owns the follow-up in monday.com and when it's done.
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Items
Items sync both ways between monday.com and ServiceNow
Change requests
Coordinate IT changes with business teams
When a change request is found in ServiceNow, create a matching item in monday.com and keep them in sync.
Status, assignee and comments sync both ways, so business teams plan their monday.com work around where each ServiceNow change request stands and who owns it.
Trusted by Fortune 500 companies and global brands
Watch monday.com and ServiceNow sync both ways
Demo video:
monday.com and ServiceNow 2-Way Sync
Everything Unito syncs between monday.com and ServiceNow
Choose which tool creates new items and which way each field syncs, so ServiceNow requested items can create monday.com items while status and comments update both ways. Set rules on field values to decide which requested items and items sync.
monday.com
Supported object types
- Items
Also syncs
Comments
Attachments
Supported fields
Two-way
- Name
- Label
- Attachments
- Group
- Long text
- People
- Phone
- Rating
- Workspace
One-way (read only)
- Board name
- Created at
- Link to item
- Updated at
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
- Comments
- Attachments
Hierarchies
Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Enterprise-grade service-to-project sync usually arrives with weeks of services hours. Unito brings the same reliability between monday.com and ServiceNow with self-serve setup and field-level configurability.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync monday.com and ServiceNow with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about monday.com and ServiceNow
Setup happens in Unito: connect your monday.com and ServiceNow accounts, then pick which tasks, incidents or cases should sync. See our monday.com + ServiceNow setup guide for each step.
No. There’s no ready-made sync of work items between them. ServiceNow’s monday.com spoke reads monday.com user activity so admins can track and reclaim unused licenses, and needs ServiceNow’s Software Asset Management SaaS License Management plugin. Unito syncs incidents, cases and tasks both ways.
Yes. Flow rules turn matching incidents into Monday items. Priority, assignment group, and status sync into columns and stay current both ways.
Yes. Public comments and private work notes are handled separately: Unito can sync work notes one-way or two-way, or leave them out. Syncing them needs a security_admin to grant a journal-entry role to whoever builds the flow.
It’s true bidirectional sync. Flow direction (which tool creates new items) and per-field direction are set separately, so name, label, checkbox, state and description can update both ways even in a one-way flow. For most connectors, comment sync carries new comments, not edits.
Yes. Unito maps custom fields by type (text to text, number to number, date to date), and most types can fall back to a text field. Each mapping is set one-way or two-way on its own, though some are forced one-way when the other tool has no equivalent field.
Yes. Rules limit the sync to incidents, cases, tasks or monday.com tasks that match specific tags, assignees or statuses, and every condition on a rule must be met. Rules can also act on synced items, such as auto-assigning them to a specific person.
No developer or API work. Setup is no-code and point-and-click, and Unito says a flow can be built in minutes. Enterprise tools like ServiceNow can add admin steps, and syncing private work notes needs a security_admin to grant a journal-entry role.
About monday.com
Monday.com is a Work OS that lets teams build custom workflows for project management, CRM, marketing, software development, and more. Its visual boards and flexible columns adapt to how teams actually work.
Learn more about Unito's monday.com integrations ↗About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗