Trello + Zendesk Integration

Unito’s Trello and Zendesk integration makes it easier for customer service teams to collaborate with teams across the organization.


How this integration works

How does Unito work?

Sign up

1. Sign up

Sign up to Unito and authorize access to both Trello and Zendesk.

Choose what to sync

2. Choose what to sync

Select Trello and pick the board you want to sync. Then pick the destination group within Zendesk (or vice versa).


3. Filter

If you don’t want to share everything between the tools, add filters to specify which boards, groups, tickets, and cards you want to sync.

Map your fields and launch

4. Map your fields and launch

Unito will attempt to match fields on your behalf but you should review and adjust as needed. Then “create sync” and you’re done.

What Unito syncs

Title Two-way sync arrow Title
Description Two-way sync arrow Description
Comments Two-way sync arrow Internal notes
List Two-way sync arrow Status
Member Two-way sync arrow Assignee
Labels Two-way sync arrow Tags
Due date Two-way sync arrow Task due date
Attachments One way sync arrow (right) Description footer

I like that it does what it says - syncs Trello boards to one another! You set each sync up once and then you don’t really need to think about it again. It does the work for me.

Jamie L Production Administrator

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