What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
What Is a Sprint Execution Workflow?
You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. You’re here to help your team, and you want to know exactly where and when to give that support. Find out how the sprint execution workflow makes this happen.
How to Create an Azure DevOps Roadmap in Other Tools
If you manage projects in Azure DevOps, you’re likely someone who prefers to minimize the amount of tracking in project plans while following an Agile methodology. Azure DevOps (or ADO) offers a range of options […]
GitHub’s Jira Integration vs. Unito’s GitHub-Jira Integration
Software teams often find themselves stretched between Jira and GitHub. Here’s how GitHub’s own integration fares compared to ours.
Asana’s Native Jira Integration: A Comparison With Unito
Asana offers a Jira Cloud integration and so does Unito. Here’s a look at the functionality and uses cases for both.
How to Export Jira Issues to Any Tool (3 Methods)
Jira’s great for software projects, but not necessarily for other teams. Here are three ways you can export Jira issues to any other tool, either using built-in features or a Unito flow.
How To Set Up a Quick Miro-Jira Integration With 2-Way Sync
By pairing Miro and Jira, you can automatically populate your backlog with cards from your brainstorm. Here’s how to set this up.
How to Build a Jira to Salesforce Integration With Unito
In most organizations, collaboration between teams in Salesforce and developers in Jira is only possible through a ton of emails and copying and pasting data back and forth. When a deal depends on development work […]
15 Ways to Integrate Salesforce in Real-Time (Ebook)
Working efficiently in Salesforce is essential for growing your organization’s bottom line. But when that work needs to happen between Salesforce and other tools, efficiency suffers. In this ebook, you’ll see how the right integration can completely transform 15 Salesforce workflows.
How to Create a Jira Dashboard (2 Methods)
With a Jira dashboard, you can share what your software team is working on with other teams. You can either use Jira’s built-in dashboards or get a little help from Unito. Here’s how.
How To Set Up a ClickUp-Jira Integration (2 Methods)
Need to integrate ClickUp with Jira? Here’s a guide to two different methods for doing that.