Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation flows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering needed.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and GitLab at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Jira Service Management tickets into GitLab automatically
When a support incident needs engineering, escalate the Jira Service Management ticket straight into GitLab as an issue. Developers track work in their repositories while status, comments, and fixes sync back to Support in real time.
Turn tickets into GitLab issues
Rules automatically create a GitLab issue from any qualifying Jira Service Management incident, so engineering picks up escalations without manual copying or context switching.
Keep both sides updated as work progresses
As GitLab issues move toward merge requests and commits, progress flows back to the Jira Service Management ticket in real time.
No more lost context
Comments, attachments, and field updates sync two-way between Jira Service Management and GitLab, so Support and engineering always see the same details without chasing each other for updates.
See how to sync GitLab and Jira Service Management with Unito
Book a demo and see how Unito escalates Jira Service Management tickets into GitLab issues, keeping Support and engineering in sync.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About GitLab
GitLab is a complete DevOps platform that combines source code management, CI/CD pipelines, security scanning, and issue tracking into a single application. Engineering teams use it to manage the full software development lifecycle.
Learn more about Unito's GitLab integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗Frequently asked questions about GitLab and Jira Service Management
Yes. With rule-based criteria, Unito automatically creates a GitLab issue whenever a Jira Service Management ticket matches your conditions, then keeps both items in sync two-way in real time.
Yes. Unito syncs comments two-way between the tools, with control over private and public visibility, so Support and engineering see the right notes without exposing internal details.
Yes. Unito maps native and custom fields supported through each tool’s API, letting you align Jira Service Management and GitLab fields and set flow direction for each one.
You do, no code required. Unito is owned and adjusted by the teams using it, so Support or engineering can update rules and field mappings without engineering tickets or scripting.