BITBUCKET AND SERVICENOW INTEGRATION

Sync anything between Bitbucket and ServiceNow

Unito's real-time, two-way sync links ServiceNow and Bitbucket with enterprise-grade security, full control, and zero coding.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

Trusted by Fortune 500 companies and global brands

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as incident status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and define flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships fully intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can also include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for full visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Bitbucket at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Engineering teams.

Abstracted complexity

Connect ServiceNow and Bitbucket with an intuitive, out-of-the-box solution that allows for full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • End-to-end encryption
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Turn ServiceNow incidents into Bitbucket issues, automatically

When a ServiceNow incident or change request needs an engineering fix, Unito creates a matching Bitbucket issue in the right repository. As developers update the issue or land commits, status and details sync back to ServiceNow in real time.

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Escalate without copy-paste

New ServiceNow incidents and catalog tasks flow straight into Bitbucket as issues, so engineering picks up work with full context and support stops manually relaying tickets.

Keep both sides current as work progresses

As Bitbucket issues move toward resolution, status, assignee, and comment changes sync back to the originating ServiceNow incident in real time.

Map fields your way

Decide exactly how ServiceNow incident fields line up with Bitbucket issue fields. Map native or custom fields, set flow direction per field, and use rules to control which tickets ever reach engineering.

See how you can sync Bitbucket and ServiceNow with Unito

Book a demo to see ServiceNow incidents escalate into Bitbucket issues and sync back automatically — built for your support and engineering teams.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About Bitbucket

This cloud-based version control system enables developers to collaborate on projects from anywhere in the world. Its Git repository management solution is designed for professionals in search of a central place to collaborate on source code and development flow.

Learn more about Unito's Bitbucket integrations

About ServiceNow

ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.

Learn more about Unito's ServiceNow integrations

Frequently asked questions about Bitbucket and ServiceNow

Can a new ServiceNow incident automatically open a Bitbucket issue?

Yes. Unito’s two-way sync can create a Bitbucket issue whenever a ServiceNow incident meets your rule-based criteria, then keep both items in sync as either side changes — no manual handoff required.

Do comments and notes stay visible across ServiceNow and Bitbucket?

Yes. Unito syncs comments between ServiceNow and Bitbucket bidirectionally, with controls over private and public visibility so each team sees the right notes on the synced item.

Can Unito sync custom fields between the two tools?

Yes. Unito maps native and custom fields between ServiceNow and Bitbucket via their APIs, and you set the flow direction for each field so the data lines up the way your teams need it.

Who maintains the integration once it's set up?

Your team does, with no code. Unito is owned and adjusted by the people who run the workflow — rules, field mappings, and flow direction are changed in a no-code interface, no engineering required.

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