Workflow Management

5 Ways to Reduce SaaS Spend and Costs While Boosting Efficiency

Trying to reduce SaaS spend and stay on budget? Check out these 5 ways to save money on your tool stack while keeping the business efficient.

Workflow diagram

Workflow Diagram: What It Is and Why You Need One

Before everyone had a GPS in their pocket, we used maps to get around. Find out how the workflow diagram can be your map for doing your best work.

Scattered dots in multiple colors, representing Unito's workflow designer

See Your Workflow in a New Light With Unito’s Workflow Designer

Are you aching for a way to visually represent your work? Maybe you need to see all the flows you’ve built in a simple diagram? Well with Unito’s workflow designer, you can do that and more.

puzzle pieces fitting together, representing optimizing the coordinated development workflow

How To Optimize a Coordinated Development Workflow

Your developers need to collaborate closely with the rest of the organization to succeed. But when everyone’s in their own tool, that can be really difficult. Here’s how you can use Unito to optimize your coordinated development workflow, despite the tool differences.

Puzzle pieces representing the coordinated development workflow

What Is a Coordinated Development Workflow?

Tech companies live on the output of their developers. But developers need support from marketers, sales reps, cybersecurity experts, and more to thrive. Here’s how you can make your development team’s work more transparent so everyone can benefit.

A rubik's cube, representing a need to manage people, not processes

Want To Succeed? Integrate People, Not Processes

2020 changed work, maybe forever. Going forward, how can you go about helping your teams do their best work together? The answer isn’t to have the best processes out there.

A cursor navigating through information, representing the pre-sales support workflow

What Is a Pre-Sales Support Workflow?

Is a firm handshake enough to secure a deal? These days, a prospect might have any number of technical questions, and they expect collateral before they buy. How do you get answers and support to your sales reps when they need it?

A looking glass and a finger cursor, representing a workflow audit

How to Perform a Workflow Audit

How do you know when a workflow isn’t working right, and what can you do about it? Perform a workflow audit, and reap the rewards. Find out how (and when) you can audit your workflows.

A list of done tasks, representing the optimization of the personal to-do list workflow

What Is a Personal To-Do List Workflow?

What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.

An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

State of Workflow 2020

The State of Workflow 2020 — A Guide to Getting Work Done

How do you bring things back under your control? How can you help your organization manage the current state of change and better prepare for the future? The key lies in workflow management. We break down everything you need to know about it in this ebook.