What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
Few fields have as many tools for the job as project management does. But instead of trying to find the one tool to rule them all, should you instead be trying to integrate the ones your teams want to use? Yes. And here’s why.
Whether you’re an executive, a team lead, or a specialist, it’s tough getting visibility on key initiative across the company. Not without Unito, anyway.
You’ve got your deadline, and the budget’s been set. Now you have to actually plan this project. Here’s how to do that with the work breakdown structure.
Work can be something of a rollercoaster. One way to stop that from happening is regularly entering the flow state. Here’s how it’s done.
Startups have a lot of design requests. Sometimes you need some freelance help. Here’s how we use Unito to add freelancers to our workflows seamlessly.
When you have this many tasks, one work management tool isn’t enough. Here’s how Eman Mehrez, Product Manager at Unito, uses Unito to stay on top of it all.
Collaboration is made all the more difficult when your team works across multiple time zones. In this post, Paperform helps you work it out.
Can’t focus? Find out why context switching is preventing you from focusing for more than three minutes at a time — and what you can do about it.
