How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Konas’ Corine Tan on the Importance of Soft Skills for Remote Management
We spoke with Corine Tan about how perceptions of remote work have changed and why she feels soft skills are the key to remote management success.
The State of Workflow 2020 — A Guide to Getting Work Done
How do you bring things back under your control? How can you help your organization manage the current state of change and better prepare for the future? The key lies in workflow management. We break down everything you need to know about it in this ebook.
How Reports Can Get Feedback From Managers and Stakeholders
You may have heard that millenials need more feedback than other generations. That may be true, but what is definitely true is that everyone can benefit from more feedback. Here’s your guide to getting the best feedback you can from managers and stakeholders alike.
Want to Make Your Org Chart Useful? Try Areas of Responsibility (AoRs)
How often have you reached out to the head of a team with a question, only to have them redirect you to someone else? This kind of thing is extremely common, and over the course of weeks and months adds up to a lot of wasted time. Thankfully, there’s a simple solution: Areas of Responsibility (AoRs).
We Read 100 Articles on Leadership So You Don’t Have To
When it comes to leadership, there’s no single path from “good” to “great.” That said, you can use conventional wisdom to guide you. Here are some of the most common must-have leadership traits — and some less common ones.
Is Your Team Only Partially Remote? Here’s How to Run Effective Hybrid Meetings
If you can accept that the future of work will be partially remote, then you can prepare your business for the new challenges it will face. Among those challenges is the frustration caused by hybrid meetings.
28 Team Building Activities Your Team Will Actually Enjoy
In this post, we’re going beyond the cliché trust falls and team dinners. We’ll give you 28 ideas for team building activities that both you and your team will actually enjoy.
Team Management: 5 Tips for Getting it Right
Half of the employees who quit their jobs do it because of their boss. With these team management tips, you can make sure that doesn’t happen.
The Wellness Spending Account: Why (And How) Unito Does It
What do snowboarding, therapy, and a carpentry class have in common? They’re all things that can be covered by a wellness spending account.
3 Challenges of Managing a Multidisciplinary Team
The best teams aren’t always homogeneous. Managing a multidisciplinary team like this isn’t always a walk in the park. Here’s why and what to do about it.