NEW!
NEW! Sync Zendesk to unlock more workflows!
Don't let tickets get lost in the shuffle of every day tasks
By integrating Zendesk to other tools, agents can connect to developers and have unprecedented real-time collaboration to solve tickets. With two-way syncing, allowing teams to focus on the issues without leaving their favorite tools.
What do you want to sync with Zendesk?
What can this Sync do for me?
Zendesk + Jira
Keep engineers in the loop and let them know what issues to prioritize.
Automatically create tasks for your most critical tickets.
Zendesk + Github
Sync comments as internal notes in Zendesk to keep agents updated
Stay up to date on the status of your tickets from another tool.
Zendesk + Trello
Sync feature requests to your favorite PM tool to help plan your roadmap
All the information you need, wherever you need it.
Sync Jira issues anywhere to make collaboration a snap
Sync comments between agents and engineers, with all of the context and keep everyone in the loop, no matter the tool they use.
Sync tickets with Trello cards and collaborate across tools
Get feature requests as cards in Trello to help estimate and plan your product roadmap in an easy to use PM tool.
Sync GitHub issues with business teams
Keep your support & dev teams aligned by syncing tickets and keeping engineers and agents on the same page.
Use powerful PM features with your support tools
Share the status and priority of ongoing tickets and increase cross-team visibility while making use of Wrike’s advanced PM tools
Sync GitLab issues across tools & teams
Sync tickets and escalate technical issues between agents and engineers to keep everyone up to date and track progress between tools.
Sync Basecamp with your support team to speed up work
Merge the PM & communication capabilities of Basecamp with issue tracking tools to shorten delivery times & reduce feedback. Sync to-dos & all their context across tools.
Sync Bitbucket issues across Atlassian tools and more
Keep your support & engineering teams aligned by syncing tickets and their comments and keeping developers and agents on the same page.
Unlock the full power of Asana!
Collaborate on tasks by keeping a user friendly PM tool to stay up to date with ongoing support tickets.
Unlock the full power of Zendesk!
Share tickets with consultants or external organizations that have their own Zendesk accounts so that you can collaborate on tasks and lose none of the context.
How does it work?
As a Zendesk agent, I want to:
- Create tasks for the engineering team to solve critical tickets
- Have comments from the engineering team synced as internal notes
- Track their progress so I can follow up with my customers
- Send new feature requests to get an estimated timeline and cost from dev team
As an engineer, I want to:
- See the list of tickets I should focus on, without leaving my tool
- See the priority of tickets and assign tickets to my team accordingly
- Sync my comments as internal notes in Zendesk so I can keep agents posted on the fix
Join the 44,422 companies who are working better, together with Unito
Unito provides a very reliable and easy to implement sync interface between Jira and our Design team ticketing solution - Kudos to the Unito team for providing an awesome app.
Ralph Figueroa
Senior Software Management Consultant
HP
After we got frustrated with other solutions, we gave Unito a try and it was the perfect match. Easily customized exactly to our needs, a breeze to set up and manage and backed by an amazingly responsive and helpful team!
Andrey Makarov
DevOps Engineer
Wix.com
Unito brings together our multidivisional team so everyone can use their preferred tool without worrying about missing important information.
Tatianna Wiegand-Stuart
Senior Coordination of Web Production
Conservation International
Why use Unito?
One-way Sync is limited
Using one way Sync tools like Zapier or IFTTT can be a great solution to many problems, but tasks generally need to be synced in both directions to unlock collaboration. One-way Sync means you copy a task from one tool into another, but if someone makes any change to that task after you move it, you’ll never see it. That’s no collaboration; it’s just spamming.
Two-way Sync unlocks collaboration
Two way Sync unlocks the power of your teams no matter what tools they use. By syncing tasks, due dates, assignee, comments, attachments, and all of the other context around the key element of work in a team, Unito lowers the barriers to cross-functional collaboration.
Multi-sync unlocks new workflows!
When you use Unito to build Syncs between and across tools, you unlock unlimited new cross-team workflows. Share just a crucial few tasks from your tool of record to a freelancer. Merge tasks from 10 different projects into one huge backlog. Build automated live reports of key tasks from many teams in one place. The sky’s the limit.
