* Custom fields are only available for Team plans and up. Visit our pricing page for more information.
Build powerful Zendesk workflows
Empower your customer support teams with Unito’s two-way Zendesk integration. Send tickets from Zendesk to other tools and get real-time updates back. Sync assignees, attachments, notes, status, and more.
Popular Zendesk integrations
Connect Zendesk and Asana
Automatically sync Zendesk tickets to relevant Asana projects when they require the involvement of other business teams.
Connect Zendesk and Jira
Quickly submit bugs to Jira and track progress in real-time all from within Zendesk to keep customers updated.
Connect Zendesk and Trello
Visually organize your support tasks in a Trello Kanban board or use boards to keep internal stakeholders informed.
Connect Zendesk and Google Sheets
Build out automated reporting dashboards to track tickets, support performance, and more, all within Google Sheets.
Unito syncs the following Zendesk fields
| Zendesk field |
One-way 
|
Two-way
|
|---|---|---|
|
Assignee
|
Supported | Supported |
|
Attachment
|
Supported | |
|
Submitter
|
Supported | |
|
Checkbox (custom field)*
|
Supported | Supported |
|
Comment
|
Supported | Supported |
|
Group
|
Supported | |
|
Created at
|
Supported | |
|
Date (custom field)*
|
Supported | Supported |
|
Decimal (custom field)*
|
Supported | Supported |
|
Description
|
Supported | |
|
Due date
|
Supported | Supported |
|
Ticket number
|
Supported | |
|
Numeric (custom field)*
|
Supported | Supported |
|
Tag
|
Supported | Supported |
|
Multiselect (custom field)*
|
Supported | Supported |
|
Credit card number (custom field)*
|
Supported | Supported |
|
Priority
|
Supported | Supported |
|
Regex (custom field)*
|
Supported | Supported |
|
Requester
|
Supported | Supported |
|
Status
|
Supported | Supported |
|
Dropdown (custom field)*
|
Supported | Supported |
|
Ticket type
|
Supported | |
|
Text (custom field)*
|
Supported | Supported |
|
Multi-line (custom field)*
|
Supported | Supported |
|
Subject
|
Supported | Supported |
|
Updated at
|
Supported | |
|
Link to ticket
|
Supported |
"The most successful businesses understand the importance of infusing great customer experiences into everything they do. Unito is key to helping companies provide the best customer service experiences by keeping people in sync as they collaborate across tools and teams."
Explore all of our other integrations
Click on any tool logo to learn more
Build your own unique Zendesk workflows with Unito
More information to help you get started
Workflows
How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Project management
The Complete Guide to Project Management for Customer Service Teams
In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
Workflows
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
