* Custom fields are only available for Team plans and up. Visit our pricing page for more information.
Build powerful Zendesk workflows
Empower your customer support teams with Unito’s two-way Zendesk integration. Send tickets from Zendesk to other tools and get real-time updates back. Sync assignees, attachments, notes, status, and more.
Popular Zendesk integrations
Connect Zendesk and Asana
Automatically sync Zendesk tickets to relevant Asana projects when they require the involvement of other business teams.
Connect Zendesk and Jira
Quickly submit bugs to Jira and track progress in real-time all from within Zendesk to keep customers updated.
Connect Zendesk and Trello
Visually organize your support tasks in a Trello Kanban board or use boards to keep internal stakeholders informed.
Connect Zendesk and Google Sheets
Build out automated reporting dashboards to track tickets, support performance, and more, all within Google Sheets.
Unito syncs the following Zendesk fields
| Zendesk field |
One-way 
|
Two-way
|
|---|---|---|
|
Assignee
|
Supported | Supported |
|
Attachment
|
Supported | |
|
Submitter
|
Supported | |
|
Checkbox (custom field)*
|
Supported | Supported |
|
Comment
|
Supported | Supported |
|
Group
|
Supported | |
|
Created at
|
Supported | |
|
Date (custom field)*
|
Supported | Supported |
|
Decimal (custom field)*
|
Supported | Supported |
|
Description
|
Supported | |
|
Due date
|
Supported | Supported |
|
Follower id
|
Supported | Supported |
|
Ticket number
|
Supported | |
|
Numeric (custom field)*
|
Supported | Supported |
|
Is public
|
Supported | Supported |
|
Tag
|
Supported | Supported |
|
Multiselect (custom field)*
|
Supported | Supported |
|
Credit card number (custom field)*
|
Supported | Supported |
|
Priority
|
Supported | Supported |
|
Regex (custom field)*
|
Supported | Supported |
|
Requester
|
Supported | Supported |
|
Status
|
Supported | Supported |
|
Dropdown (custom field)*
|
Supported | Supported |
|
Type
|
Supported | |
|
Text (custom field)*
|
Supported | Supported |
|
Multi-line (custom field)*
|
Supported | Supported |
|
Subject
|
Supported | Supported |
|
Updated at
|
Supported | |
|
Url
|
Supported |
"The most successful businesses understand the importance of infusing great customer experiences into everything they do. Unito is key to helping companies provide the best customer service experiences by keeping people in sync as they collaborate across tools and teams."
Explore all of our other integrations
Click on any tool logo to learn more
Build your own unique Zendesk workflows with Unito
More information to help you get started
Tools
Offer Better Customer Support With Unito’s Zendesk-Trello Integration
Do your customer support agents feel like it’s them against the world? With the right integration, they can get the backup they need.
Tools
Sync Tickets From Zendesk to Your Project Management Tool With Unito
Maintain visibility into your tickets, keep things organized, and better collaborate with other teams by syncing Zendesk to other collaboration tools.
Collaboration
How to Build Your First Workflow With Unito
With Unito, you can optimize your workflows by integrating your tools. Learn how to build your first workflow from start to finish.
