Sync Azure DevOps + Zendesk with Unito
With a little help from Jeremie Ponak - Product Marketer at Unito - learn how to set up a Unito two-way flow to sync Azure DevOps issues with Zendesk tickets.
Zendesk two-way integration
Establish deep two-way workflows between the apps and tools you use. Unito syncs tickets back and forth between Zendesk and your other work software based on simple rules and filters set by you.
Customize your workflow with the perfect pair
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Stay in sync with 2-way integrations
Unito syncs tickets back and forth between Zendesk and your other tools out-of-the-box.
Share the right information in the right place
Personalize your integration by choosing which details to sync. Pair up individual fields any way you want to enjoy the freedom of flexibility.
Sync historical data as far back as your tools allow
Unito doesn't just sync new data, it also gives you the option to sync all historical data that matches your rules.
Stay in the loop with live updates
When information changes in one place, Unito automatically updates your synced data in another in real-time.
Choose what syncs and what doesn't
Control how your information syncs and where it goes with fully customizable rules that let you separate the data you need from the data you don't.
"With Unito, sales and marketing has access to all the support tickets and can see what is going on with their customers, without having to login to Zendesk. It's been working great."
Real-time updates in all tools
"The most tangible result of using Unito is greater productivity. We bring more value to our clients because we're not eating budgeted time copying and pasting updates."
Unito syncs the following Zendesk fields:
| Ticket fields |
One-way
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Two-way
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|---|---|---|
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Assignee
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Attachment
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Submitter
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Checkbox (custom field)*
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Cc (copied user)
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Comment
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Group
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Created at
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Date (custom field)*
|
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Decimal (custom field)*
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Description
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Due date
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Ticket number
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Numeric (custom field)*
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Tag
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Multiselect (custom field)*
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Credit card number (custom field)*
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Priority
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Regex (custom field)*
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Requester
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Status
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Dropdown (custom field)*
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Ticket type
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Text (custom field)*
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Multi-line (custom field)*
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Subject
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Updated at
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Link to ticket
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* Custom fields are only available with certain Unito plans. Visit our pricing page for more information.
See everything Unito's Zendesk integration can do in the Unito Help Center.
