Build powerful Zendesk workflows
Customer support teams are at their best when they can quickly address customer tickets within Zendesk. Unito’s integrations ensure that these teams can collaborate with internal stakeholders, escalate issues, and access all the information they leave without changing tools.
Popular Zendesk integrations
Connect Zendesk and Asana
Automatically sync Zendesk tickets to relevant Asana projects when they require the involvement of other business teams.
Connect Zendesk and Jira
Quickly submit bugs to Jira and track progress in real-time all from within Zendesk to keep customers updated.
Connect Zendesk and Trello
Visually organize your support tasks in a Trello Kanban board or use boards to keep internal stakeholders informed.
Connect Zendesk and HubSpot
When key accounts submit tickets in Zendesk, keep their account managers informed by syncing updates into HubSpot.
Zendesk workflows for your team
Coordinated support
Support ticket intake
Support ticket dispatch
Support ticket escalation
Build your own unique Zendesk workflows with Unito
"With Unito, sales and marketing has access to all the support tickets and can see what is going on with their customers, without having to login to Zendesk. It's been working great."
More information to help you get started
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
The Complete Guide to Project Management for Customer Service Teams
In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
How to Build Your First Workflow With Unito
With Unito, you can optimize your workflows by integrating your tools. Learn how to build your first workflow from start to finish.
Align teams, gain visibility, and be more productive.
Try Unito for two weeks, absolutely free. No credit card required.
