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An illustration of a man and woman going up an escalator, representing a guide to the ticket escalation workflow.

Unito’s Guide to Getting Your Ticket Escalation Workflow Right

Ticket escalation ensures that ever issue is handled by the right person. But getting this process right can be challenging. Here’s how it’s done.

An illustration of a cloud with lines leading to an envelope, a text message bubble, and a bar graph, representing data integration tools.

The 10 Best Data Integration Tools for Agile Organizations

A data integration tool centralizes data from multiple sources so everyone can make better decisions. Here are some of the best, and why Unito might be the best choice.

A person climbing a bar graph, representing no-code workflow automation apps.

The 10 Best Examples of No-Code Workflow Automation Software

When you have a full tool stack, it can be tough to keep an eye on what’s going on. With no-code workflow automation tools, you can sync data across tools with little effort and no technical skills. Here are the best apps for doing that.

Logos for github and jira, representing a Jira to GitHub Enterprise integration.

Integrate GitHub Enterprise With Jira: Built-In vs. Unito

Here’s a breakdown of the differences between Atlassian’s integration for Jira and GitHub and Unito’s two-way sync option.

Logos for Azure DevOps and Smartsheet, representing a guide to this Unito integration.

How to Integrate Smartsheet and Azure DevOps

Here’s a full guide to integrating Smartsheet and Azure DevOps using Unito in 12 minutes or less. No technical skills required.

A Beginner’s Guide to Incident Management

If you’ve ever been in the middle of some work only to have an app crash, you know the pain and panic of a failing IT service. If that app is back up and running in just a few minutes, it’s thanks to an effective incident management process.

An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

An illustration of a person reading at a desk, representing project management books.

The 12 Best Project Management Books to Read in 2026

The right project management book will teach you which skills you need to work on, how to run a sprint, and a whole lot more. Here are 12 of the best.

A notepad, representing the subject matter expert

What Is a Subject Matter Expert?

You have a burning question. You asked your desk-mate, people on your team, and your direct manager. Your question was met with shrugs, hesitation, and a suggestion that you ask a subject matter expert. Maybe they even threw the acronym SME at you. So how do you find a subject matter expert?

An illustration of two people flipping through Gantt chart templates.

19 Free Gantt Chart Templates for Google Sheets

Gantt charts are a great way to manage projects with a lot of dependencies, and these templates will help you get started on the right foot.

An illustration of post-its on a board, representing product management.

Product Management: What It Is and How It’s Done

Learn how Gantt charts, task management apps, and effective sprint meetings will boost your organization as a product manager.