Zendesk two-way integration

Establish deep two-way workflows between the apps and tools you use. Unito syncs tickets back and forth between Zendesk and your other work software based on simple rules and filters set by you.

Customize your workflow with the perfect pair

Sync Azure DevOps + Zendesk with Unito

With a little help from Jeremie Ponak - Product Marketer at Unito - learn how to set up a Unito two-way flow to sync Azure DevOps issues with Zendesk tickets.

Example rules for a Zendesk sync

Two-way integrations between Zendesk and your other tools

Unito connects your Zendesk groups with your other tools and keeps everything in sync. New tickets and their updates flow seamlessly back and forth between Zendesk and the rest of your stack.

Map fields between the apps you are integrating

Define how and what information is synced

You determine exactly what information flows from your Zendesk groups to other tools and vice-versa. Create rules and filter group tickets based on your requirements, so only the right information is shared. Then, define how fields are mapped between your tools, so everything is always where you need it to be.

"With Unito, sales and marketing has access to all the support tickets and can see what is going on with their customers, without having to login to Zendesk. It's been working great."

Zack Olinger , BioCharger Educator / Support @ Advanced Biotechnologies, LLC

Real-time updates in all tools

"The most tangible result of using Unito is greater productivity. We bring more value to our clients because we're not eating budgeted time copying and pasting updates."

— Paul Pasquale, Founder@ 7 River Systems

Read the case study →

Unito syncs the following Zendesk fields:

Ticket fields One-way icon: info Two-way icon: info
Assignee icon: info
Attachment icon: info
Submitter icon: info
Checkbox (custom field)* icon: info
Cc (copied user) icon: info
Comment icon: info
Group icon: info
Created at icon: info
Date (custom field)* icon: info
Decimal (custom field)* icon: info
Description icon: info
Due date icon: info
Ticket number icon: info
Numeric (custom field)* icon: info
Tag icon: info
Multiselect (custom field)* icon: info
Credit card number (custom field)* icon: info
Priority icon: info
Regex (custom field)* icon: info
Requester icon: info
Status icon: info
Dropdown (custom field)* icon: info
Ticket type icon: info
Text (custom field)* icon: info
Multi-line (custom field)* icon: info
Subject icon: info
Updated at icon: info
Link to ticket icon: info

* Custom fields are only available with certain Unito plans. Visit our pricing page for more information.

See everything Unito's Zendesk integration can do in the Unito Help Center.