Use case: Team collaboration

How Digistore24 Unites Work Across Jira, ClickUp, and Slack

Core integrations

Digistore24

Industry

Ecommerce and Affiliate Marketing

Location

St. Petersburg, FL and Germany

Employees

100 - 200

Use case

Team collaboration

A headshot of Katharina Gambs, Content Marketing Manager at Digistore24

Katharina Gambs

Content Marketing Manager at Digistore24

"I was running Jira and ClickUp, which have their own integrations, but they can’t talk to each other,
even with automation. I wrote to ClickUp support and they told me the only solution is Unito."

Insight

Katharina Gambs is the Content Marketing Manager at Digistore24, an online sales platform with an
integrated online store and affiliate network. She describes herself as the interface between the
marketing and IT teams. That means she’s the one making sure the marketing team is kept updated
about features that are still in development. She’s also making sure communication flows from the
marketing side so educational content, documentation, and how-to guides can be created on time. That
work happens in Jira (where IT teams work), ClickUp, and Slack.

As the company began to scale, visibility between teams became increasingly difficult to maintain.
Katharina would check Jira every morning and copy/paste information from feature tickets manually into
ClickUp, adapt the status manually, and then re-write the tickets to only highlight relevant content for her
team. Meanwhile, feature requests were being shared in Slack, then lost in conversation, or submitted
multiple times by multiple sources accidentally. The team quickly recognized a need to optimize
communication between teams before the situation got worse.

“The issue we were having was a lack of automation. There was a lot of time spent manually
communicating and trying to figure out how to work efficiently together with teams in different tools.”

Katharina Gambs, Content Marketing Manager, Digistore24

Solution

After following ClickUp’s advice, Katharina found Unito and began experimenting with her first workflow
to connect the disparate tools. She started by syncing Jira tickets with ClickUp tasks so that features in
development would be visible to the marketing department. She then used that list to leave comments
for her team indicating which new features should be communicated, to whom, where, and how.

Katharina later integrated Slack to dispatch documentation tasks through the company’s primary
communication channel. A process that was performed manually and involved hours each week, was
now completely automated.

“Now I can easily check the list of features and share it with my team. No one else needs to spend time
double-checking, reviewing tickets, or asking for help. We found this extremely useful since Jira tickets
often include additional information that can sometimes be overwhelming for people.”

Katharina Gambs, Content Marketing Manager, Digistore24

Results

  • Users in ClickUp can now submit feature requests to devs in Jira by creating tasks in the former that become issues in the latter.
  • The team in Jira can keep other departments in the loop simply by completing Jira issues, since Unito automatically updates associated ClickUp tasks.
  • The marketing team now has access to real-time updates on dev work so they can better plan launches, set priorities, and prepare accurate estimates on resource allocations for each feature release.
  • Project managers no longer need to switch between apps to coordinate work with different teams, or copy/paste information since both tools are now fully integrated using Unito.

“I’ve launched two flows with Unito so far. I have another two I’m planning to launch. On one project, I
would say I’ve saved at least 45 minutes per day.”

Katharina Gambs, Content Marketing Manager, Digistore24

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About Digistore24

Digistore24 is a full-service online sales platform with one of the world’s largest affiliate marketplaces to help customers grow & scale their business. They operate Digistore24, a platform for businesses to purchase digital products and certain physical products, as well as Coachannel and an online platform for building websites, funnels, and member areas to set up online businesses. Their vision is to empower people to build their own online business with freedom and flexibility gained by remote work, while reaching millions of customers worldwide.