A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Unito for Customer Success
With Unito, customer success managers can use powerful two-way integrations for work tools to coordinate with other teams faster, automate ticket escalation, and dramatically improve customer retention.
How Unito helps customer success teams excel
From escalating tickets to collaborating with technical teams, customer success workflows depend on working quickly and efficiently across tools.
Automate reports on key customer success metrics so stakeholders and executives can spot trends and contribute to initiatives.
Build two-way integrations between ticketing tools and your technical team's stack to speed up ticket escalation and collaboration.
With less time spent manually copying and pasting data across tools and channels, customer success teams can get more done.
Get support from other teams in real-time without leaving your tool of choice and keep everyone in the loop across platforms.
How valuable is Unito?
Tool overflow can leave organizations disjointed and siloed. This can have a negative impact on alignment and collaboration, leading to wasted time and money. Use this to estimate the value Unito can bring back to your business.
How many people are on your team?
True cost of wasted time
Estimates calculated based on user data for tool activity and manual tasks, and US-based hourly salaries.