Empower your Customer Success team by connecting the tools you’re already using. Unito’s deep 2-way integrations can help them coordinate faster, automate ticket dispatch, improve retention and increase collaboration across departments and/or with customers.
"In just two weeks of using Unito, I’ve seen more HubSpot work getting crossed off and completed. We got an immediate sense of the difference."
From escalating tickets to collaborating with technical teams, customer success workflows depend on working quickly and efficiently across tools.
Escalate tickets to the software dev team with full visibility into progress and communications by syncing issues, bug and feature request data between Zendesk, Intercom, Jira Service Desk, GitHub, GitLab, Bitbucket and Jira without anyone leaving their interface of choice.
Sync data from a CRM to support tools so your CSMs can seamlessly jump into any issue with the latest customer contact information on-hand. Any changes made in the support tool are then instantly reflected in your CRM and vice versa.
Provide CSMs with instant access to pertinent customer data from deals or opportunities closed by syncing your CRM and support tools so teams can launch the post-sales process with the most recent customer information and meet their expectations from the start.
Report on customer success metrics, track dispatched and escalated tickets, and more with an automated workflow that sends data from your support tools straight to and from Google Sheets, Microsoft Excel, or Airtable.
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams." - Chris Adams, IT Administrator at Hope International
