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Make Customer Service AI Agents Smarter With Unified Cross-Tool Context

AI agents for customer service need context from multiple tools to work just right. Here’s how that’s done.

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How to Standardize IT Tickets for Better Escalation

Standardizing AI tickets can create a mountain of administrative work, especially when context is scattered across multiple tools. Here’s what you can do.

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AI in Customer Service: Where It Helps and Where It Fails Without Context

AI can significantly streamline customer support, but it needs the right context to do so. When that context exists in other tools though, it’s often lost. Here’s what to do.

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Understanding the Hidden Costs of Manual Ticket Escalation

Manual ticket escalation might seem less expensive or more convenient in the moment, but it leads to some serious hidden costs.

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Cross-Tool Visibility: The Missing Link in ITSM Efficiency

See how the right integration solution can revitalize your ITSM process and ensure no ticket falls through the cracks.

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ITSM Efficiency: Reducing Time to Escalation

Learn how you can reduce the time to escalation for ITSM tickets through stronger processes and software integration.

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12 Ticket Escalation Metrics Every IT Leader Should Track

Ticket escalation metrics IT leaders should track include time to escalate, context loss, bounceback rates, and more. Find them all in this guide.

4 Jira Integration Options for Software Development

Jira integration options include Unito’s two-way sync, automation tools, built-in integrations, and scheduled data exports.

The 8 Best NetSuite Competitors

NetSuite competitors allow you to get a solid ERP for less or one that supports your unique use case. Here are some of the best.

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How To Set Up a No-Code Asana-Jira Integration

In this walkthrough, you’ll learn how to sync Jira issues and Asana tasks with automated 2-way updates.

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The 10 Best Cloud Integration Platforms: Complete Comparison Guide

Cloud integration platforms allow anyone to set up integrations for their tools without technical skills. Here are some of the best.