How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
What Is a Cross Functional Team?
Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
4 Reasons Why You Should Integrate Your Work Management Tools
Few fields have as many tools for the job as project management does. But instead of trying to find the one tool to rule them all, should you instead be trying to integrate the ones your teams want to use? Yes. And here’s why.
Tracking Progress with a Key Deliverables Board in Trello: Unito on Unito
Whether you’re an executive, a team lead, or a specialist, it’s tough getting visibility on key initiative across the company. Not without Unito, anyway.
A Work Breakdown Structure: What It Is and Why You Might Need It
You’ve got your deadline, and the budget’s been set. Now you have to actually plan this project. Here’s how to do that with the work breakdown structure.
Why Achieving a Flow State Will Make You More Productive
Work can be something of a rollercoaster. One way to stop that from happening is regularly entering the flow state. Here’s how it’s done.
Better Freelancer Project Reporting in Trello: Unito on Unito
Startups have a lot of design requests. Sometimes you need some freelance help. Here’s how we use Unito to add freelancers to our workflows seamlessly.
Bucketing My Tasks With an Asana-Trello Sync: Unito on Unito
When you have this many tasks, one work management tool isn’t enough. Here’s how Eman Mehrez, Product Manager at Unito, uses Unito to stay on top of it all.
Paperform on Collaborating Across Time Zones
Collaboration is made all the more difficult when your team works across multiple time zones. In this post, Paperform helps you work it out.
The Hidden Impact of Context Switching (And How to Escape It)
Can’t focus? Find out why context switching is preventing you from focusing for more than three minutes at a time — and what you can do about it.