What Is CRM Software and Which One Should You Use?
We’re way past the time of the Rolodex. So how do today’s teams keep track customer information? They use CRM software.
KPIs: What They Are and Why You Need Them
How do you know that you’re hitting your goals? Sometimes, you need some kind of metric to track progress. That’s what KPIs are for.
How To Optimize a Coordinated Development Workflow
Your developers need to collaborate closely with the rest of the organization to succeed. But when everyone’s in their own tool, that can be really difficult. Here’s how you can use Unito to optimize your coordinated development workflow, despite the tool differences.
What is Vendor Management?
All companies depend on vendors; providers who fill a certain need. Restaurants need suppliers for their ingredients like tech companies often rely on vendors for their infrastructure. Find out how these relationships can be managed.
How To Use a Project Management Tool To Actually Stick To Your Resolutions
The decorations are all gone and the turkey is too. Time to look ahead and figure out your resolutions. Want to actually stick to them this year? Here’s how your project management tool can help you do that.
A Beginner’s Guide to Incident Management
If you’ve ever been in the middle of some work only to have an app crash, you know the pain and panic of a failing IT service. If that app is back up and running in just a few minutes, it’s thanks to an effective incident management process.
How to Perform a Workflow Audit
How do you know when a workflow isn’t working right, and what can you do about it? Perform a workflow audit, and reap the rewards. Find out how (and when) you can audit your workflows.
6 PMs on How They Got Their First Product Manager Jobs (and How You Can Too)
“How to get started?” is probably the single most popular question asked about any role. Whether you’re considering a career switch or are fresh out of school, you’re here to learn how people land their first product manager jobs. We asked six product managers to tell us how it’s done.
Officevibe’s Julie Jeannotte on Improving Collaboration with Relational Intelligence
Officevibe’s Julie Jeannotte, in her role as Employee Engagement Expert and Lead Researcher, has found the right formula for improving remote collaboration, and it relies on relational intelligence.
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
What is Project Management? A Guide for Beginners
If someone asked you, “What is project management?”, would you find it easy to answer? Of course it’s about managing projects but what exactly does that entail?