Beta

Intercom Two-Way Integration

With Unito's two-way Intercom integration, establish deep connections between Intercom and any other tools you use. Unito's bi-directional flows go beyond simple one-way automation, making sure all information syncs in real-time across tools whenever there's an update. Unito supports Intercom conversations.

Please note: Beta integrations can be used in creating flows, but their functionality may change and evolve as we test and improve them.

Example workflows with 2-way Intercom integrations

Sync Intercom + Asana with Unito

With a little help from Jeremie Ponak - Product Marketer at Unito - learn how to set up a Unito two-way flow to sync Intercom conversations with Asana tasks.

Example rules for an Intercom sync

Two-way integrations between Intercom and your other tools

Unito connects your Intercom teams with your other tools and keeps everything in sync. New conversations and their updates flow seamlessly back and forth between Intercom and the rest of your stack.

Map fields between the apps you are integrating

Define how and what information is synced

You determine exactly what information flows from your Intercom teams to other tools and vice-versa. Create rules and filter team conversations based on your requirements, so only the right information is shared. Then, define how fields are mapped between your tools, so everything is always where you need it to be.

"As a new user, I've spent hours trying to build a zap, while with Unito I spent 20 minutes building the exact same thing."

Juli Durante , Director of RevOps Services @ Impulse Creative

Real-time updates in all tools

Learn how 7 River Systems uses Unito to give real-time progress updates to their clients, and allow them to access key project information from whatever work management tool they work in.

Read the case study

Unito syncs the following Intercom fields:

This integration is currently in beta, which means we only cover certain Intercom fields for the time being. We're working on providing even more fields to turn this into a full integration.

Conversation fields One-way icon: info Two-way icon: info
Assignee icon: info icon: checkmark Supported icon: checkmark Supported
Attachment icon: info icon: checkmark Supported
Boolean (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Note icon: info icon: checkmark Supported icon: checkmark Supported
Contact icon: info icon: checkmark Supported
Decimal number (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
First reply icon: info icon: checkmark Supported
Number (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Tag icon: info icon: checkmark Supported
List (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
State icon: info icon: checkmark Supported icon: checkmark Supported
Text (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Title icon: info icon: checkmark Supported
Link to conversation icon: info icon: checkmark Supported

* Custom fields are only available for Team plans and up. Visit our pricing page for more information.

Learn all about our Intercom integration's limitations, customization options, and more in the Unito Help Center.