What Is Zendesk and What Is It For?
In this beginner’s guide to Zendesk, we’ll cover how to get started with your new Zendesk account, an overview of the main Zendesk features, and how to create your first trigger to automate your customer experience.
Free Webinar: Managing Multiple Client Projects with a Trello Master Board
In this webinar, we’ll walk you through this master board workflow. We’ll share a typical master board set up for freelancers or consultants, and show you how you can set it up for yourself.
A Beginner’s Guide to Kanban Methodology
Let’s dive into everything you need to know about Kanban methodology and how to best use it to ramp up your efficiency.
12 of the Best HubSpot Chrome Extensions and Add-Ons (and They’re All Free!)
Chrome extensions have emerged to target those specific holes, effectively closing the circle for HubSpot users. These are the best HubSpot Chrome extensions and add-ons you should know about.
A Beginner’s Guide to GitHub
If you’re a developer who has never used the tool before, this guide to GitHub will help you get up and running with ease.
A Beginner’s Guide to Wrike
Wrike is a project management tool that enables businesses to plan, coordinate, and manage work. If you’re just starting out with the platform, this beginner’s guide to Wrike can get you on the right track.
How to Fix Your Customer Service Escalation Process
If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.
Free Webinar: How to Build a Trello Master Board
A Trello master board allows you to see all the cards you need in one place. This free webinar will walk you through how to build one, and common use cases.
The Complete Guide to Project Management for Customer Service Teams
In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
The Ultimate Beginner’s Guide to Basecamp
This guide to Basecamp walks you through the different parts of your dashboard, key features you need to know to get started, and how to create a project.
Unito vs. Tray.io
If your business uses several different work management tools, making them all work together smoothly can be a challenge. Unito and tray.io both provide unique solutions.