Tool Silos: What They Are and How to Smash Them
With the explosion of SaaS tools, businesses, departments, and even individual workers are using multiple tools to get work done. This has created a new collaboration problem: tool silos. Find out what they are and what you can do about them.
Less Is More and None Is Better: Why No Code Development Is the Future
Need a software solution to make your project happen but don’t have access to a developer? Find out how no code development can take your project from concept to reality.
The Hidden Cost of Exporting Data
As effort is poured into exporting and manipulating data, we habitually confuse this processing with adding both accuracy and value to the data.
Project Scope: An Essential Part of Project Management Success
Have you ever gone to the grocery to pick up one or two things and ended up leaving with a cart full of impulse purchases? This all-too-familiar experience is a simple example of what happens when you don’t stick to your project scope.
6 PMs on How They Got Their First Product Manager Jobs (and How You Can Too)
“How to get started?” is probably the single most popular question asked about any role. Whether you’re considering a career switch or are fresh out of school, you’re here to learn how people land their first product manager jobs. We asked six product managers to tell us how it’s done.
Officevibe’s Julie Jeannotte on Improving Collaboration with Relational Intelligence
Officevibe’s Julie Jeannotte, in her role as Employee Engagement Expert and Lead Researcher, has found the right formula for improving remote collaboration, and it relies on relational intelligence.
How To Use Asana Tags (With 3 Use Cases)
Asana is a robust product management tool with a host of features. You can use Asana projects to keep work organized no matter what your team needs to get done. Find out how you can use Asana tags to organize even the most complicated project.
What Is Strategic Planning?
Strategic planning can be the single difference between an organization that achieves its goals and one that flounders. Find out what strategic planning is and what you’ll get out of it.
How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Konas’ Corine Tan on the Importance of Soft Skills for Remote Management
We spoke with Corine Tan about how perceptions of remote work have changed and why she feels soft skills are the key to remote management success.
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.