Learn how to bring your support team and your developers together by integrationg ServiceNow and Jira with Unito.
Resolve tickets faster across teams and tools
Sync service management and engineering tools to streamline intake, triage, escalation, and dispatch — cutting resolution times without switching platforms.

Trusted by Fortune 500 companies and global brands
Without a unified workflow, ticket escalation is slow, manual, and prone to error
- Support creates tickets in ServiceNow ("incidents"), Salesforce ("cases"), or Zendesk; triage manually copies them to Jira or Azure DevOps
- Tickets get lost or dropped; escalations are delayed or missed
- Developers lack context, leading to rework and unnecessary meetings
- Teams can't share updates with customers, hurting SLAs and satisfaction

This is what effective ticket escalation looks like: faster outcomes, happier teams, better service
When incidents hit, slow handoffs and scattered updates make everything worse. Unito connects your service management and development tools in real-time so escalations happen instantly, updates flow automatically, and every team works with the full picture.
Talk to salesFaster ticket resolution and escalation
Automatically escalate tickets from ITSM to dev tools and sync updates in real time — from intake to resolution — reducing manual work and improving time to resolution.
Keep teams focused in their own tools and cut costs
Enable support and dev teams to work across platforms, regions, or tool instances — no switching, duplicate logins, or redundant licenses.
Empower AI agents with full context
Sync ticket data across tools so AI can take smarter actions with full visibility, no compliance gaps, and better outcomes for internal and external customers.
Unito streamlines ticket and incident escalation from first report to resolution
Deep sync functionality for high-stakes incident workflows
Public and private comment support
Unito lets you sync both internal and external comments across tools like Zendesk, ServiceNow, Salesforce (incl. Chatter), and Jira Service Management. Keep dev and support aligned while controlling what gets shared with customers.
Sync across multiple Jira projects with a single flow
Unito supports large, complex dispatch workflows by syncing incidents to multiple Jira projects, all from one flow. No need to build and manage dozens of one-off connections.
Sync attachments across the entire escalation chain
Unito supports both copied and linked attachments so emails, logs, and screenshots stay connected from intake to resolution. No more chasing missing content.
Map statuses across tools for shared visibility
Sync status fields between tools like ServiceNow, Jira, or Azure DevOps so everyone sees the real-time progress, no matter where they work.



