Resolve tickets faster across teams and tools

Sync service management and engineering tools to streamline intake, triage, escalation, and dispatch — cutting resolution times without switching platforms.


Trusted by Fortune 500 companies and global brands

Without a unified workflow, ticket escalation is slow, manual, and prone to error

  • Support creates tickets in ServiceNow ("incidents"), Salesforce ("cases"), or Zendesk; triage manually copies them to Jira or Azure DevOps
  • Tickets get lost or dropped; escalations are delayed or missed
  • Developers lack context, leading to rework and unnecessary meetings
  • Teams can't share updates with customers, hurting SLAs and satisfaction
We literally get 100 help tickets a week. Before Unito, one poor person was responsible for manually triaging and dispatching all of them. - Aaron Videtto, Head of Product Management and Client Experience @ Anderson Business Advisors

This is what effective ticket escalation looks like: faster outcomes, happier teams, better service

When incidents hit, slow handoffs and scattered updates make everything worse. Unito connects your service management and development tools in real-time so escalations happen instantly, updates flow automatically, and every team works with the full picture.

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Faster ticket resolution and escalation

Automatically escalate tickets from ITSM to dev tools and sync updates in real time — from intake to resolution — reducing manual work and improving time to resolution.

Keep teams focused in their own tools and cut costs

Enable support and dev teams to work across platforms, regions, or tool instances — no switching, duplicate logins, or redundant licenses.

Empower AI agents with full context

Sync ticket data across tools so AI can take smarter actions with full visibility, no compliance gaps, and better outcomes for internal and external customers.

Unito streamlines ticket and incident escalation from first report to resolution

True two-way sync,out of the box

Automatically mirror tickets and updates between ITSM and dev tools: no scripts, copy-pasting, or manual work. Every update flows instantly from report to resolution.

Fully configurable no-code

Control exactly how incidents escalate across systems — from field mappings to filters and sync timing — without writing code or losing control over triage logic.

Enterprise-scale and resilient

Handle surges in ticket volume without slowing down your response. Unito auto-scales and ensures sync continuity even under peak loads or tool outages.

Jira

How SEKO Logistics cut manual work and saves $56,000 annually

SEKO Logistics integrated ServiceNow and Jira to eliminate manual ticket creation and updates. With Unito, they automated their escalation flow, reduced license costs, and saved 338 hours annually.

Read the case study

$56k

saved annually

3,800

tickets synced weekly

338

hours saved annually

Loren McDowell, IT Operations Manager

Unito isn’t just a nice-to-have — it’s a necessity once you realize how much time and effort it saves.

— Loren McDowell, IT Operations Manager

Deep sync functionality for high-stakes incident workflows

Public and private comment support

Unito lets you sync both internal and external comments across tools like Zendesk, ServiceNow, Salesforce (incl. Chatter), and Jira Service Management. Keep dev and support aligned while controlling what gets shared with customers.

Sync across multiple Jira projects with a single flow

Unito supports large, complex dispatch workflows by syncing incidents to multiple Jira projects, all from one flow. No need to build and manage dozens of one-off connections.

Sync attachments across the entire escalation chain

Unito supports both copied and linked attachments so emails, logs, and screenshots stay connected from intake to resolution. No more chasing missing content.

Map statuses across tools for shared visibility

Sync status fields between tools like ServiceNow, Jira, or Azure DevOps so everyone sees the real-time progress, no matter where they work.

Unito Sync Platform

Ready to see how Unito can help your ticket escalation workflows?

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