What Is Strategic Planning?
Strategic planning can be the single difference between an organization that achieves its goals and one that flounders. Find out what strategic planning is and what you’ll get out of it.
How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Konas’ Corine Tan on the Importance of Soft Skills for Remote Management
We spoke with Corine Tan about how perceptions of remote work have changed and why she feels soft skills are the key to remote management success.
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
What is Project Management? A Guide for Beginners
If someone asked you, “What is project management?”, would you find it easy to answer? Of course it’s about managing projects but what exactly does that entail?
Is a Product Management Certification Important? 6 PMs Weigh In
In some fields, a certification is an asset that lets you stand out from the pack. In others, it’s an absolute requirement. Which is it for product management? We asked six product managers for their insight.
The State of Workflow 2020 — A Guide to Getting Work Done
How do you bring things back under your control? How can you help your organization manage the current state of change and better prepare for the future? The key lies in workflow management. We break down everything you need to know about it in this ebook.
How Managers Can Take Back Their Workday by Syncing Tools
Jumping between tools, booking endless meetings, and searching through endless email chains are costing managers tons of time. Here’s how syncing your tools can help you get that time back.
What Is a Product Roadmap? (With Tools and Templates)
There was a time when you needed to keep maps in your glove compartment just in case you got lost. Any company that needs to make sure they don’t stray from their core goals need a product roadmap to keep everyone aligned. Here’s what that is and how to build one.
Product Manager Responsibilities According To 5 PMs
Does your organization have a product manager? Do you know what they do? Don’t feel too embarrassed if you don’t know the answer to that question; you’re not alone. Because product managers handle strategy and need to maintain close relationships with many teams, it’s not always clear what a product manager’s responsibilities really are. But getting a product from idea to market is a long, difficult journey, for which product managers are crucial. Find out how they do just that.
Rebel’s Guide to PM Creator Elizabeth Harrin on Remote Project Management
Elizabeth Harrin is the blogger behind the award-winning project management blog, RebelsGuideToPM.com. We wanted to know more about Elizabeth’s day-to-day, whether she thinks COVID-19 has changed project management, and what she believes the future holds for project managers.