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What is IT Service Management (ITSM)?
Latest articles
Understanding the Hidden Costs of Manual Ticket Escalation
Manual ticket escalation might seem less expensive or more convenient in the moment, but it leads to some serious hidden costs.
Cross-Tool Visibility: The Missing Link in ITSM Efficiency
See how the right integration solution can revitalize your ITSM process and ensure no ticket falls through the cracks.
ITSM Efficiency: Reducing Time to Escalation
Learn how you can reduce the time to escalation for ITSM tickets through stronger processes and software integration.
12 Ticket Escalation Metrics Every IT Leader Should Track
Ticket escalation metrics IT leaders should track include time to escalate, context loss, bounceback rates, and more. Find them all in this guide.
The Digital Asset Management System: What It Is and Which One To Use
A digital asset management system allows organizations to organize their digital assets. Here’s how.
Why You Need Software Integration To Work With AI Agents
AI agents are powerful technology for automating your work, but hardly enough without software integration. Here’s why.
How To Integrate ServiceNow and HubSpot With Two-Way Updates
In this guide, you’ll learn how to sync ServiceNow records with HubSpot work items using a two-way integration from Unito.
How to Set Up a ServiceNow-Salesforce Integration (2 Methods)
ServiceNow and Salesforce are widely used in enterprise-sized organizations, but need an integration to work together. Here are some options.
How to Integrate ServiceNow and Asana
With Unito, you can sync ServiceNow records with Asana tasks to get data flowing back and forth with no copying and pasting. Here’s how.
ServiceNow Integration Hub or Unito: A Deep Dive for IT Decision-Makers
Here’s a breakdown of key features and functionality of Integration Hub and Unito, as well as when it makes sense to use one or the other.
How to Easily Integrate ServiceNow Jira with a Low-Code Solution
Integrate ServiceNow and Jira without writing a single line of code with Unito’s 2-way integration to simplify ITSM operations for your org.