IT and IT Management

With so many of your workflows running on some kind of tech, your IT teams are essential players in your projects. Get tips and guides on streamlining their workflows.

An illustration of two people under a rain of burning money, representing hidden costs in manual ticket escalation processes.

Understanding the Hidden Costs of Manual Ticket Escalation

Manual ticket escalation might seem less expensive or more convenient in the moment, but it leads to some serious hidden costs.

An illustration of a man mapping a path on a cellphone, representing cross-tool visibility in ITSM processes.

Cross-Tool Visibility: The Missing Link in ITSM Efficiency

See how the right integration solution can revitalize your ITSM process and ensure no ticket falls through the cracks.

An illustration of two people looking up to a staircase, representing ITSM efficiency and time to escalation.

ITSM Efficiency: Reducing Time to Escalation

Learn how you can reduce the time to escalation for ITSM tickets through stronger processes and software integration.

An illustration of a woman at a row of laptops, with a speech bubble including charts and graphs, representing ITSM metrics.

12 Ticket Escalation Metrics Every IT Leader Should Track

Ticket escalation metrics IT leaders should track include time to escalate, context loss, bounceback rates, and more. Find them all in this guide.

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The Digital Asset Management System: What It Is and Which One To Use

A digital asset management system allows organizations to organize their digital assets. Here’s how.

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Why You Need Software Integration To Work With AI Agents

AI agents are powerful technology for automating your work, but hardly enough without software integration. Here’s why.

Logos for ServiceNow and HubSpot, representing a guide to connecting these tools with Unito.

How To Integrate ServiceNow and HubSpot With Two-Way Updates

In this guide, you’ll learn how to sync ServiceNow records with HubSpot work items using a two-way integration from Unito.

Logos for ServiceNow and Salesforce, representing a post about setting up a ServiceNow-Salesforce integration.

How to Set Up a ServiceNow-Salesforce Integration (2 Methods)

ServiceNow and Salesforce are widely used in enterprise-sized organizations, but need an integration to work together. Here are some options.

An illustration showing Unito's ServiceNow-Asana integration.

How to Integrate ServiceNow and Asana

With Unito, you can sync ServiceNow records with Asana tasks to get data flowing back and forth with no copying and pasting. Here’s how.

ServiceNow Integration Hub or Unito: A Deep Dive for IT Decision-Makers

Here’s a breakdown of key features and functionality of Integration Hub and Unito, as well as when it makes sense to use one or the other.

How to Easily Integrate ServiceNow Jira with a Low-Code Solution

Integrate ServiceNow and Jira without writing a single line of code with Unito’s 2-way integration to simplify ITSM operations for your org.

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