Unito Blog Category: Customer Support It’s cheaper to retain an existing customer than to get a new one, and your customer support teams are the front-liners in this fight. Here’s how you can help them do their best work.

Salesforce Case Management – Best Practices from A Service Cloud Consultant

Urgency is the name of the game when it comes to Salesforce case management in Service Cloud. The initial response time to a customer’s problem is the most crucial factor, often making the difference between […]

How to Fix Your Customer Service Escalation Process

Featured image displaying the logos of Zendesk and Wrike in Unito's guide to setting up a simple Two-Way Sync.

How to Connect Wrike and Zendesk with Automated 2-Way Sync

Featured image displaying the logos of Trello and HubSpot in Unito's guide to setting up a simple Two-Way Sync

How to Easily Sync Trello Cards to HubSpot with Automated 2-Way Updates

How to Integrate Salesforce Asana with Automated 2-Way Updates

An illustration showing Unito's ServiceNow-Asana integration.

How to Integrate ServiceNow and Asana

How To Set Up a No-Code Jira SM-Salesforce Integration

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Make Customer Service AI Agents Smarter With Unified Cross-Tool Context

AI agents for customer service need context from multiple tools to work just right. Here’s how that’s done.

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How to Standardize IT Tickets for Better Escalation

Standardizing AI tickets can create a mountain of administrative work, especially when context is scattered across multiple tools. Here’s what you can do.

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AI in Customer Service: Where It Helps and Where It Fails Without Context

AI can significantly streamline customer support, but it needs the right context to do so. When that context exists in other tools though, it’s often lost. Here’s what to do.

An illustration of a woman at a row of laptops, with a speech bubble including charts and graphs, representing ITSM metrics.

12 Ticket Escalation Metrics Every IT Leader Should Track

Ticket escalation metrics IT leaders should track include time to escalate, context loss, bounceback rates, and more. Find them all in this guide.

Logos for Asana and Zendesk, representing a walkthrough to a Unito integration.

How To Integrate Asana and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync Zendesk tickets with Asana tasks using a two-way integration from Unito.

Logos for Smartsheet and HubSpot, representing an integration between them.

How To Integrate Smartsheet and HubSpot With Two-Way Updates

In this guide, you’ll learn how to sync Smartsheet rows with HubSpot work items using a two-way integration from Unito.

Logos for ServiceNow and Jira, representing a walkthrough for a Unito integration.

How To Integrate ServiceNow and Jira With Two-Way Updates

Learn how to bring your support team and your developers together by integrationg ServiceNow and Jira with Unito.

Logos for HubSpot and Azure DevOps, representing a Unito integration.

How To Build an Azure DevOps-HubSpot Integration With Unito

In this guide, you’ll learn how to sync HubSpot work items with items in Azure DevOps using a two-way integration from Unito.

Logos for Smartsheet and Zendesk, representing a walkthrough for this Unito integration.

How To Integrate Smartsheet and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync Smartsheet rows with Zendesk tickets using a two-way integration from Unito.

Logos for ServiceNow and HubSpot, representing a guide to connecting these tools with Unito.

How To Integrate ServiceNow and HubSpot With Two-Way Updates

In this guide, you’ll learn how to sync ServiceNow records with HubSpot work items using a two-way integration from Unito.

Logos for ServiceNow and Zendesk, representing a walkthrough for using this Unito integration.

How To Integrate ServiceNow and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync ServiceNow records with Zendesk tickets using a two-way integration from Unito.

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