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An illustration of two people sitting at desks under a head bursting with lightning, representing a guide to onboarding new IT support team members.

How to Onboard IT Support Team Members When Context Lives in Multiple Systems

Onboarding new IT support team members is already challenging, and a ticketing workflow that crosses multiple systems doesn’t help. Here’s what you can do.

An illustration of a woman with a question mark, representing an IT support process.

How to Build an IT Support Process That Works Across Teams

Your IT support process doesn’t have to leave you constantly putting out fires. Here’s how you can turn a disjointed process into a powerful workflow.

An illustration of two people fixing a light bulb at the top of a ladder, representing help desk ticket escalation.

Help Desk Ticket Escalation: A Complete Guide for IT Teams in 2026

Ticket escalation allows the right team to work on the right ticket at the right time. When it works right. Here’s how you can make sure your ticket escalation workflow goes off without a hitch.

22 Best Free Project Management Templates

A project management template is best-suited to a dedicated project management tool, but they’re great for spreadsheets and Word, too. Here are 7 of the best.

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11 Best Examples of Workflow Management Software

With workflow management software, you can turn ad-hoc work into devined processes that mean your projects succeed every time. Here are some of the best examples.

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Integrate GitHub Enterprise With Jira: Built-In vs. Unito

Here’s a breakdown of the differences between Atlassian’s integration for Jira and GitHub and Unito’s two-way sync option.

ServiceNow Integration Hub or Unito: A Deep Dive for IT Decision-Makers

Here’s a breakdown of key features and functionality of Integration Hub and Unito, as well as when it makes sense to use one or the other.

An illustration of a pool with swimming lanes, representing a sprint execution workflow.

What Is a Sprint Execution Workflow?

You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. You’re here to help your team, and you want to know exactly where and when to give that support. Find out how the sprint execution workflow makes this happen.

GitHub’s Jira Integration vs. Unito’s GitHub-Jira Integration

Software teams often find themselves stretched between Jira and GitHub. Here’s how GitHub’s own integration fares compared to ours.

An illustration of chaotic lines on a red background, representing business process management.

Business Process Management: Unito’s Ultimate Guide to Getting More Out of Process

Business process management is about turning every process into its most efficient, effective self. Here’s how it’s done.

An illustration of a person reading at a desk, representing project management books.

The 12 Best Project Management Books to Read in 2026

The right project management book will teach you which skills you need to work on, how to run a sprint, and a whole lot more. Here are 12 of the best.