In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
Align teams, foster collaboration, and enable productivity
Ticket dispatch and escalation workflows
Share the ticket information that matters
Track performance across tools
Maintain tool security
Customer support teams
Close more tickets with faster dispatch from Zendesk or Jira Service Desk to other team’s tools.
Customer success teams
Help important clients succeed, by quickly escalating issues or feature requests from HubSpot.
Empower internal teams to build the workflows they need on their preferred tools.