A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Coming soon
Build powerful Freshdesk workflows
Speed up ticket resolution with Unito’s two-way integrations between Freshdesk and the other essential tools in your customer service workflows.
Popular Freshdesk integrations
Connect Freshdesk and Asana
Share feature requests, client reviews and testimonials, and other information to internal and external collaborators working out of Asana.
Connect Freshdesk and HubSpot
Quickly coordinate important client tickets with account managers by connecting Freshdesk to HubSpot or Salesforce.
Connect Freshdesk and Jira
Submit bugs to Jira, track their progress, and communicate with development teams without leaving Freshdesk.
Connect Freshdesk and Airtable
Sync Freshdesk data into Airtable to visually log and organize customer feedback, feature requests, issues, and more.
"In the past year and a half, I'd estimate I've saved roughly 250-300 hours of legwork as a result of one sync."
More information to help you get started
How To Optimize Support Ticket Escalation Workflows
Case Study: Bridging the Gap Between Project Management and IT Ticketing
Hope International’s tool of choice for this is Wrike. But as more and more of their projects required IT support, they needed a way to integrate it with Jira Service Desk.
How to Build Your First Workflow With Unito
With Unito, you can optimize your workflows by integrating your tools. Learn how to build your first workflow from start to finish.
Get notified when Freshdesk launches
Join the waiting list and be the first to know when we release the Freshdesk integration.