Category: Workflows

puzzle pieces fitting together, representing optimizing the coordinated development workflow
Collaboration

How To Optimize a Coordinated Development Workflow

Your developers need to collaborate closely with the rest of the organization to succeed. But when everyone’s in their own tool, that can be really difficult. Here’s how you can use Unito to optimize your coordinated development workflow, despite the tool differences.

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Puzzle pieces representing the coordinated development workflow
Project management

What Is a Coordinated Development Workflow?

Tech companies live on the output of their developers. But developers need support from marketers, sales reps, cybersecurity experts, and more to thrive. Here’s how you can make your development team’s work more transparent so everyone can benefit.

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How to optimize the pre-sales support workflow
Project management

How To Optimize Your Pre-Sales Support Workflow

Organizations need to keep growing to thrive. That growth depends on a team of sales representatives that take prospects from leads to closed deals. Often, that process relies on a sales rep identifying potential objections and squashing them. But when your sales team needs backup, how do you make sure that happens?

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A cursor navigating through information, representing the pre-sales support workflow
Productivity

What Is a Pre-Sales Support Workflow?

Is a firm handshake enough to secure a deal? These days, a prospect might have any number of technical questions, and they expect collateral before they buy. How do you get answers and support to your sales reps when they need it?

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A looking glass and a finger cursor, representing a workflow audit
Project management

How to Perform a Workflow Audit

How do you know when a workflow isn’t working right, and what can you do about it? Perform a workflow audit, and reap the rewards. Find out how (and when) you can audit your workflows.

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A list of done tasks, representing the optimization of the personal to-do list workflow
Collaboration

What Is a Personal To-Do List Workflow?

What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.

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Elevator buttons, representing optimizing the support ticket escalation workflow
Collaboration

How To Optimize Support Ticket Escalation Workflows

A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.

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Jerseys for hockey, baseball, and basketball, representing a cross functional team
Collaboration

What Is a Cross Functional Team?

Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).

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An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.
Collaboration

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

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