Your developers need to collaborate closely with the rest of the organization to succeed. But when everyone’s in their own tool, that can be really difficult. Here’s how you can use Unito to optimize your coordinated development workflow, despite the tool differences.
Tech companies live on the output of their developers. But developers need support from marketers, sales reps, cybersecurity experts, and more to thrive. Here’s how you can make your development team’s work more transparent so everyone can benefit.
Organizations need to keep growing to thrive. That growth depends on a team of sales representatives that take prospects from leads to closed deals. Often, that process relies on a sales rep identifying potential objections and squashing them. But when your sales team needs backup, how do you make sure that happens?
What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
How do you bring things back under your control? How can you help your organization manage the current state of change and better prepare for the future? The key lies in workflow management. We break down everything you need to know about it in this ebook.