Category: Collaboration

An interview about product management skills
Collaboration

Essential Product Management Skills According To 6 PMs

A product manager’s roles is complicated. That’s why they need a broad set of product management skills to get through the day. We asked six product managers to give us their insight on essential — and overrated — product management skills.

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Jerseys for hockey, baseball, and basketball, representing a cross functional team
Collaboration

What Is a Cross Functional Team?

Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).

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An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.
Collaboration

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

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An illustration of a road, representing a product roadmap.
Collaboration

What Is a Product Roadmap? (With Tools and Templates)

There was a time when you needed to keep maps in your glove compartment just in case you got lost. Any company that needs to make sure they don’t stray from their core goals need a product roadmap to keep everyone aligned. Here’s what that is and how to build one.

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An illustration of two chat bubbles, representing an interview on product manager responsibilities
Collaboration

Product Manager Responsibilities According To 5 PMs

Does your organization have a product manager? Do you know what they do? Don’t feel too embarrassed if you don’t know the answer to that question; you’re not alone. Because product managers handle strategy and need to maintain close relationships with many teams, it’s not always clear what a product manager’s responsibilities really are. But getting a product from idea to market is a long, difficult journey, for which product managers are crucial. Find out how they do just that.

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Getting feedback
Collaboration

How Reports Can Get Feedback From Managers and Stakeholders

You may have heard that millenials need more feedback than other generations. That may be true, but what is definitely true is that everyone can benefit from more feedback. Here’s your guide to getting the best feedback you can from managers and stakeholders alike.

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